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Verification codes are one number short

Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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Adobe is sending 5 digit codes instead of 6 digit code required for 2FA.

Can anyone help me understand why this occrurs and how to fix please?

 

With thanks.

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Community Expert ,
Feb 25, 2024 Feb 25, 2024

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are you using the adobe account access security app?

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Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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Trying to set it up, yes.

 

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Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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To be clear, Adobe requires 2FA via sms to set up the Authenticator App, and this is where a 5 digit code is sent,  instead of the 6 digit code required.

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Community Expert ,
Feb 25, 2024 Feb 25, 2024

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and when you open it you see 5 digits?

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Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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Correct, 5 digits only on the text.

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Community Expert ,
Feb 25, 2024 Feb 25, 2024

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sign out of the app

close the app (don't just put in background)

restart your mobile 

sign into the adobe account access app

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Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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Thanks for trying to assist. I've tried that now and same issue.

The login asks for 6 digit code (6 spaces to add the 2FA number), however Adobe sends a 5 digit code. It is something wrong on Adobe's end with the text they send.

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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copy and paste (don't attach) a screenshot showing your mobile adobe account access app (with your name/email removed) with its 5 digit display ala

 

kglad_0-1708953692240.png

 

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi there,

 

Adobe would always send a 6-digit code for 2FA. A 5-digit code could mean a phishing attempt.

If you are still getting a 5 digit code, kindly share a screenshot with us so that we can look into it.

 

Thanks

Kanika

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New Here ,
Mar 04, 2024 Mar 04, 2024

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I have seen this for the last two months (for every login attempt), the solution for me has been to click "did not receive code" and request a new code (after 30 seconds) always sends 6 digits on the second attempt. I am not using their security app, Creative Cloud on my PC is looking for a 6 digit which it sends to my mobile (well five on the first attempt)

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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screenshot?

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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@IMSteveX  Kindly check your DM.

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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@Helen356846087ocl Kindly check your DM

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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It seems this is working now. Thank you for investigating this issue.

 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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LATEST

thanks for the update, @Helen356846087ocl 

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