Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
Locked
26

Want to cancel and refund for subscription.

New Here ,
Oct 15, 2018 Oct 15, 2018
I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.
21.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 16, 2018 Oct 16, 2018

Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

Translate
New Here ,
Feb 05, 2025 Feb 05, 2025

Hello, Adobe. I would like to cancel my subscription, and I need a refund. I am a college student, and recently I am having financial problems. I don't even have enough money to buy food, and just yesterday, I got some money for my father, but before I could do anything, Adobe just deducted the money from my account. It didn't even give me any heads-up. Now I only have RM1 in my bank account, and I don't know what am I even going to do for my dinner later. Please cancel my subscription and refund my money. I don't think I can afford it anymore

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2025 Mar 03, 2025

Good morning. Please I was charged for adobe acrobat before canceling my free trial on the 2nd of March. Please the amount of money that was deducted from my account is a large sum of money to me. I canceled the subscription yesterday but I want a refund because I don't need the services of the premium account. 

 

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 05, 2025 Mar 05, 2025

How can I get my refund on a subscription that I thought I canceled after the 7 day period 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2025 Mar 21, 2025

Hello,
I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
Debit problem.Hello,
I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
Debit problem.Adobe cancel.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2025 Mar 21, 2025

Hello,
I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
Debit problem.

saad_2554_1-1742544804646.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2025 Mar 21, 2025

I need to cancel a subscription that I don't use and it just took the $ out. So can I cancel and stop that payment?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2025 Mar 25, 2025
LATEST

Hello.i just purchase subscription .i want to cancel & i need refund

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines