We have been charged £5.24, and have absolutely no idea what it is

[terence_4967]

I have looked into Adobe, and it says that we have 10/10 complimentary generations left.  Neither myself nor my husband has no idea what this is.  Any help would be greatly appreciated.  Many thanks

[Shivangi_Gupta]

Hi @terence_4967,

I reviewed your account details, however I could not find any active or trial subscriptions associated with this email address.

Where do you see the message?

Please share more details. We are here to help.

^Shivangi

[terence_4967]

Apparently I contacted Barclays Bank and they said that it was Adobe
Ireland

[kglad]

use the links to identify the charge.

[terence_4967]

But we have absolutely no idea why we have been charged.  It was also taken out by an old Visa Card, so how they managed to clear it we have no idea.

[kglad]

again, and use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to identify the account charged and then check that account, https://account.adobe.com

[Shivangi_Gupta]

Thanks for confirming. Did you follow the article @kglad shared above? Please check for the unknown charge. There could be a possibility that the payment is made using any other email address. Could you check that?

^Shivangi

[kglad]

and use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to identify the account charged and then check that account, https://account.adobe.com

[Admired_Twinkle3086]

I've had this exact thing happen to me too on 15/10. 
My account shows no payments (i didn't even know i had an account) i've had no emails regarding a payment, and the payment identifier link shared says there is no matching transaction, but the payment has left my account! 

[kglad]

@Admired_Twinkle3086 

if https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 shows no adobe charge, report fraudulent activity on your credit card.

[Admired_Twinkle3086]

Okay, thanks 

[kglad]

sure.

[Name_8223]

I've also just had a charge for £5.24 

Never had an adobe account.

Bank told me a susbscription had been set up with my details.

[terence_4967]

Exactly the same with me.. People in the Forum have been very supportive and there is a link they gave me to list the amount and the last four digits of my debit card and expiry date. Thing is it's an old debit card which they took the money from so I can't input the expiry date as the debit card is not longer in use. 

[kglad]

@terence_4967 

if the debit card expired, report to your credit card company.

[terence_4967]

Yes I have. Thanks for your help

[kglad]

@terence_4967 

you're welcome.  is the problem resolved?

[terence_4967]

Yes it is.
Thanks

[kglad]

good to hear.  and thank you for the update.

[kglad · Accepted solution]

@Name_8223 

if https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 shows no adobe charge, report fraudulent activity on your credit card.

[terry_4601]

I have. Thanks for your help. I did try and fill in the debit card details but they took the money from an old debit card.  Thanks again for your help