why did you withdraw money from my card without my confirmation?

[yerknk14836402]

why did you withdraw money from my card without my confirmation? I bought access for 1 year, but my money was withdrawn from the card in less than 3 months. I did not give permission to use my card without my consent

[kglad · Accepted solution]

these are user-to-user forums.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

[mm25930260f0mf]

• Please I want a refund of the money that was withdrawn from my card and I want to cancel the subscription.

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

@mm25930260f0mf, same answer to you.  read it.

[Maurice27872978uor1]

i did not give permission for you to take money off my credit card no 490136******9000 and who is Maurice27872978uor

[Test Screen Name]

Did you read anything before you posted?? This is a PUBLIC forum, we are not Adobe. BEWARE OF SCAMMERS. Adobe WILL NOT contact you but scammers will now you posted this very unwise message.

[kglad]

again, and again, to summarize and repeat:

if you have a billing issue with adobe, you need to contact adobe support. because these are user forums, posting here won't accomplish that.  we can direct you to the steps you need to take, but cannot do them for you.  even adobe employees cannot take those steps from here.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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