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Dallyn0D4C
Participant
November 5, 2021
Answered

Wrong email registered. Can't login or cancel

  • November 5, 2021
  • 3 replies
  • 9146 views

When registering for a Photoshop trial I accidentally entered the wrong email account, one which I do not own or control. Apparently Adobe doesn't confirm emails when setting up new pay accounts?

I'm now trying to access the account to cancel it, but I can't because the security code needed to login is being sent to an email that I have never had access to. I don't see any relavent topics here, and real human support seems non existent.

Any help would be appreciated.

      Correct answer Jeffrey_A_Wright

      Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at <Removed by Moderator> so a support team member can assist you.

      3 replies

      J
      Joshua23795851tvrv
      Participant
      March 29, 2022

      Sigh, I encountered this too. And it seems you can only have live support if you have an active plan (not a free trial). Did you happen to set a password for the "wrong email account" after registering for the photoshop trial?

       

      I suggest checking your credit card transaction records more carefully from now on; like hopefully no one actually owns that "wrong email account" and ends up being able to abuse your credit card details somehow.

        J
        Joshua23795851tvrv
        Participant
        March 29, 2022

        Statement retracted. I followed the advice in here: https://community.adobe.com/t5/account-payment-plan-discussions/two-accounts-can-t-cancel-one-because-i-can-t-find-which-email-the-other-account-connects-to/td-p/11699992

         

        Basically, in the chat system, type "AGENT" to bypass the chatbot and speak to a real person. They can help you cancel the trial plan registered on the wrongly entered email address.

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity ManagerCorrect answer
          Community Manager
          November 5, 2021

          Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at <Removed by Moderator> so a support team member can assist you.

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          November 5, 2021

          Moving thread to the Account, Payment, & Plan forum from Using the Community

           

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