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How do i change my email adress on Creative Cloud verification mail?

New Here ,
Apr 10, 2014

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How do i change my email adress on Creative Cloud verification mail?

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1 Correct Answer

Adobe Employee , Aug 04, 2015
Rajashree Bhattacharya Adobe Employee , Aug 04, 2015
It is a very old post, Email verification issues can be sorted by contacting Adobe.RegardsRajashree

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Adobe Employee ,
Apr 11, 2014

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Hi alekahan,

Welcome to Adobe Forum,

The CC is based on Adobe ID which the Email, hence the Email can not be changed, you can cancel the present CC & buy new CC with the Email address that you want.

Repurchasing of CC will waive off the cancellation fee also.

Regards,

Rajshree

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alekahan AUTHOR
New Here ,
Apr 11, 2014

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I have done that and it still does not work. My Adobe ID is correct, the

one that is not correct is only in the installation verification of

Creative Cloud. I DO NOT want to repurchase any of the products I have

already purchased.

Saludos!

-- Alejandro Kahan

Cel: 55 4186 7308

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Adobe Employee ,
Apr 11, 2014

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Hi Alekahan,

I was unable to trace any CC under the Email ID provided in the Forum, please provide order number, you can privately message me.

I shall follow up for you.

Regards,

Rajshree

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New Here ,
Jun 22, 2014

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I have the Same problem Pls reply

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New Here ,
Jul 05, 2014

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I have created an entire new cc account, with email.. and have already purchased a plan…i cannot download photoshop as the verification email is getting sent to an email I am not associated with? What should i do. Rajshree

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Adobe Employee ,
Jul 07, 2014

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Please inbox me the order number privately & e-mail to which it is being send & to which it should be send. I shall investigate & update you accordingly.

Regards

Rajashree

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Community Beginner ,
Aug 12, 2014

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Hi,

I am having the same problem although I am trying to install the 30 day trial of Creative Cloud.  I created my own Adobe ID with my email address and received the email to verify that but then when trying to install Creative Cloud, it says that the verify your email has gone to a previous user of the laptop so I am unable to proceed any further.  Any ideas how to fix this? 

Thanks,

Alison

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New Here ,
Jan 30, 2015

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THANK YOU eXtide!  You are a life saver.

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New Here ,
Nov 09, 2015

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Please, anyone help me. I needed to change my email, because the server is and will out of work. And I need change my secondary mail to a main mail. How I do?

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Adobe Employee ,
Nov 09, 2015

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Please contact Adobe support to check the possibility & if it is found possible, it will be certainly done.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

Regards

Rajashree

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New Here ,
May 17, 2017

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i've done the same. can you help me?

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New Here ,
Aug 31, 2014

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go to

windows:

Drive:\Users\[name]\AppData\Local\Adobe\OOBE

mac:

Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

and delete the

opm.db file

Regards

eXtide

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New Here ,
Oct 26, 2014

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THANK YOU eXtide!  This totally solved my problem.  I tried chat help and the helper said "I'll connect you with a technical representative" and then closed the session!  I then tried starting another one but they are too busy, and while waiting I found this.  Thank you thank you.

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New Here ,
Mar 16, 2015

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Thank you It Works

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New Here ,
Apr 20, 2015

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I just got a mac and I'm signed up for some random email for the verication email as well. But where do I go to type in 

Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

to delete the opm.db file?

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New Here ,
Aug 04, 2015

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Zoes Mate,

In MAC system folders are hidden,

to view the OOBE folder you need to first run AppleShowAllFiles command in terminal for your account (in unsure  - google how to show hidden folders in mac)

rest should be simple as

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Adobe Employee ,
Aug 04, 2015

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It is a very old post, Email verification issues can be sorted by contacting Adobe.

Regards

Rajashree

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New Here ,
Mar 10, 2017

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Thank You So Much. It was really helpful.

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New Here ,
Jun 20, 2017

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thanx bro

twas really helpful

you are a genius

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Community Beginner ,
Jan 03, 2019

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Yeah, many years later and it still works. I spent 40 minutes waiting for a chat session and found this in frustration. This should be a sticky. You don't need an Adobe "technician" to fix this. On Mac hold down option key when selecting Go from menu bar in Finder to access signed-in users Library folder. Big props to eXtide!

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New Here ,
Oct 26, 2014

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I have the same problem.

My emailadress in my AdobeID is correct. But the emailverification in Creative Cloud gives a wrong emailadres. There is missing one letter.

So I cannot download any Adobe Products with Creative Cloud.

PLEASE HELP!

Greetings,

Jelle

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Community Beginner ,
Jan 01, 2020

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They make millions of dollars but can't figure out how users can switch secondary email for primary email address.

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New Here ,
Sep 27, 2020

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Agreed. It's absolute rubbish that you can't add a secondary email or change the email. 

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