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Tommaso307643495kfp
New Participant
August 29, 2023
Question

Accessibility report - Function "explain"

  • August 29, 2023
  • 1 reply
  • 1256 views

Hi,

I'm using the specific function to analyse the accessibility of some PDF files.

I'm able to create the accessibility report but when I use the function "Explain" on any of the errors reported, I get a "404" error page. I am not able to see any suggestion of the online guide to correct the error.

 

If I click on the option "Spiega" ("Explain")

 

I get this page:

Anyone has had the same problem? I already asked support to Adobe but they was not able to solve my problem.

Thanks alot

Lara

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 29, 2023

    Hello @Tommaso307643495kfp ,

     

    I hope this message finds you well. Thank you so much for reaching out and sharing your concerns.

     

    I tried to reproduce the issue on my end and its working fine, I understand that you're encountering trouble with PDF files, and I'd like to assist you in resolving this. Is this issue specific to one particular PDF file, or does it occur with all PDFs? Trying a different PDF file could help us identify whether the problem is file-specific or more widespread.

     If possible, could you please share the PDF file that's causing the issue? This would enable us to investigate the matter more thoroughly from our end.

     

    Have you started experiencing this issue recently? Could you please provide the version of Acrobat you're using? To find this information, you can navigate to Help > About Acrobat. It's also recommended to ensure you have the latest version (23.03.20284) by going to Help > Check for updates. Don't forget to reboot your computer after updating.

     

    For Windows users, attempting to repair the installation from the Help menu might also help resolve any underlying issues.

     

    Additionally, you could try resetting the Acrobat preferences to their default settings, as outlined in the guide here:

    How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

     

    Thank you once again for reaching out, and I'm here to support you throughout this process. Please don't hesitate to share more details or ask further questions if needed. We're committed to getting this resolved for you.

     

    Regards

    Amal

    T
    Tommaso307643495kfpAuthor
    New Participant
    August 30, 2023

    Hi Amal, 

    I already investigated this issue with your colleagues (even showing the problem using the screen sharing), unfortunately they were not able to solve it.

     

    I experience this issue from my first use of the accessibility report function and on all PDF files I tried to analyse.

    My version is 2023.003.20284.

     

    I already tried to re-install the software with your colleagues but this did not solve my issue.

    Thanks alot.

     

    Lara

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 30, 2023

    Hi there

     

     If it's feasible, could you kindly provide me with the PDF file that seems to be causing the problem? Having access to the file will allow us to conduct a more comprehensive investigation and offer you a more precise solution.

     

    In addition, I recommend creating a new test user profile with full administrative privileges, or if you're using a Mac, enabling the root account. Testing the application under these conditions might help us determine if the issue is specific to your user profile or system-wide.

     

    This step will aid us in identifying the root cause and finding the best way to resolve the problem.

     

    ~Amal

     

     

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