Acrobat DC crashing after opening - error 205

Explorer ,
Jun 03, 2022 Jun 03, 2022

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I've had my CC apps on this particular Windows 10 system since last November and have used Acrobat DC numerous times without trouble, including just a few days ago. Suddenly yesterday, it now crashes seconds after opening with the message.

 

"Sorry, Acrobat DC has encountered an error and needs to close.

You will not be able to use Acrobat DC at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue."

 

Uninstalling and reinstalling did nothing. The installation on my older laptop still works fine. So exactly what kind of event could have caused this to happen literally overnight?

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Create PDFs , Edit and convert PDFs , PDF forms

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correct answers 2 Correct answers

Explorer , Jun 13, 2022 Jun 13, 2022

Today, Acrobat DC simply started working again with no action on my part. As mentioned in my last post, the main thing I noticed in the couple available seconds before the crash is that it was not logged into my account, while all my other Adobe apps were. So, while everything is fine now, there are still no answers. If it happens again, I'll try your last suggestion. Otherwise, I have a hard time being content with the fact that it works now as it could stop again at anytime with no obvious cau

...

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New Here , Jun 13, 2022 Jun 13, 2022

Hi! I finally resolved my issue with the code 205 by installing the following Windows update:

June 2, 2022-KB5013887 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2, Windows Server, version 20H2, Windows 10 Version 21H1, and Windows 10 Version 21H2

All started to work again after the reboot...

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win) installed. Go to help > Check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu and reboot the computer again and check.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Also please go through the help pages listed below and see if that works:

https://helpx.adobe.com/mt/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Hi! I have the same error since this morning.  I did try everything siggested, but to no avail.  On the other side all is working whan I use the web application.  All of my other Adobe software work well also.

 

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Explorer ,
Jun 07, 2022 Jun 07, 2022

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Now it's happening with Media Encoder, which is far more important. Every app is always up-to date. This is becoming extremely frustrating! Same error 205. None of the Acrobat DC suggestions worked. With both apps it started out of the blue when it worked fine the day before. What is going on?!

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Explorer ,
Jun 09, 2022 Jun 09, 2022

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Interestingly, the Media Encoder issue cleared up shortly after, though I did open it several times with the same error before it eventually worked. Therefore, this was not a one-time fluke. Acrobate DC however still crashes! What exactly is behind error 205, especially in light of this brief Media Encoder incident?

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I'm also experiencing an issue with Acrobat crashing due to "error 205" as soon as it opens. All my apps and my operating system are up-to-date. It keeps happening after restarting and attempting to reinstall.

 

I hope a solution can be found soon.

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Explorer ,
Jun 09, 2022 Jun 09, 2022

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Hi!

We have the same problem in our company since yesterday. Can´t open any pdfs anymore. It´s frustrating. Nothing changed since the day before: no updates and nothing. Please fix this error ASAP Adobe Team. We need to edit our invoices with Acrobat DC - so no income without Acrobat...that can´t be!!!

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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Hi there

 

We are sorry to hear that.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check

 

Regards

Amal

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I am having the same issue. I note your advice above but reading the instructions  before launching the tool it says that it is only for a stand alone product note part of Creative Cloud installation. Mine is part of a Creative Cloud subsciption so what should I do?

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi there

 

You may continue with the Acrobat cleaner tool as it is used to remove the application from the system and then follow the steps shared above.

 

Regards

Amal

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Explorer ,
Jun 10, 2022 Jun 10, 2022

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I've tried cleaner twice, no luck! I've noticed for the couple seconds Acrobat DC is open before crashing that it is not logged into my account, but there is no time to attempt a login before the crash. Opening as administrator doesn't work either.

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I've had this problem as well. I believe I was able to resolve it by running the program as an administrator. Right-click the Acrobat DC icon on the desktop and select "run as administrator" in the resulting context-sensitive menu. I only had to do this once. Acrobat has opened normally since. I have no idea how or even if this worked but it's worth a try. Hope this helps.

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I followed the steps you detailed above but when I came to reinstall DC the installation program put it on the wrong drive as I have my Adobe apps on my D drive but DC was put back on my C drive. When I launched the program I had the same error. However, I tried Stephen's workaround, detailed above, and it did work so wish I had seen it first. I could not leave the program on the C drive as Creative Cloud app does not see it. I tried uninstalling it and reinstalling from Creative Cloud but that now gives me a 136 error so where do I go from here?

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I have managed to fix the issue by renaming the old DC folder. Even though it appeared empty it was clearly upsetting the installation. A few settings lost but at least it is working again 🙂

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New Here ,
Jun 11, 2022 Jun 11, 2022

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I also randomly just started getting this error about a day ago with similarly no updates or changes.  I have Adobe Creative Cloud and have had no issues for several years now and then this one out of the blue.  I can't read any PDF's anymore in Adobe Acrobat DC.

 

-> I uninstalled and reinstalled.  Same problem

-> Ran program as administrato. Same problem.

 

This is unacceptable and the lack of information from Adobe in helping with this error is non-existent. 

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hi there

 

Please try to sign out of the Creative Cloud desktop application and reboot the computer once and re-login with the same Adobe ID and check if that works for you.

 

Regards

Amal

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Explorer ,
Jun 13, 2022 Jun 13, 2022

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Today, Acrobat DC simply started working again with no action on my part. As mentioned in my last post, the main thing I noticed in the couple available seconds before the crash is that it was not logged into my account, while all my other Adobe apps were. So, while everything is fine now, there are still no answers. If it happens again, I'll try your last suggestion. Otherwise, I have a hard time being content with the fact that it works now as it could stop again at anytime with no obvious cause.

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Hi! I finally resolved my issue with the code 205 by installing the following Windows update:

June 2, 2022-KB5013887 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2, Windows Server, version 20H2, Windows 10 Version 21H1, and Windows 10 Version 21H2

All started to work again after the reboot...

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Explorer ,
Jun 14, 2022 Jun 14, 2022

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Well, today Photoshop started doing it! There was a pending Photoshop update, but that didn't help. So I tried your suggestion of logging out of the Creative Cloud desktop app, rebooting and logging back in and it worked! So, I would say that along with LeBuzz's remedy are the first things worth trying. Regarding Windows updates, is anyone running on Windows 11? I've been intentionally holding back.

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New Here ,
Jun 28, 2022 Jun 28, 2022

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Previously I had this problem with Adobe Acrobat, and like you, it spontaneously corrected itself.  Just today though I opened photoshop and the same thing happened.  I am running Windows 11 and I update frequently.  Pretty sad you can have a paid product, not be able to use it, and get very little support from that company.  I find it frustrating to be slapped with a numbered error (205) yet you can't find any information on what the heck that error means or how to fix it.  

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