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earlyfilms
earlyfilms
Known Participant
June 3, 2022
Answered

Acrobat DC crashing after opening - error 205

  • June 3, 2022
  • 4 replies
  • 15138 views

I've had my CC apps on this particular Windows 10 system since last November and have used Acrobat DC numerous times without trouble, including just a few days ago. Suddenly yesterday, it now crashes seconds after opening with the message.

 

"Sorry, Acrobat DC has encountered an error and needs to close.

You will not be able to use Acrobat DC at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue."

 

Uninstalling and reinstalling did nothing. The installation on my older laptop still works fine. So exactly what kind of event could have caused this to happen literally overnight?

    This topic has been closed for replies.
    Correct answer LeBuzz

    Today, Acrobat DC simply started working again with no action on my part. As mentioned in my last post, the main thing I noticed in the couple available seconds before the crash is that it was not logged into my account, while all my other Adobe apps were. So, while everything is fine now, there are still no answers. If it happens again, I'll try your last suggestion. Otherwise, I have a hard time being content with the fact that it works now as it could stop again at anytime with no obvious cause.


    Hi! I finally resolved my issue with the code 205 by installing the following Windows update:

    June 2, 2022-KB5013887 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2, Windows Server, version 20H2, Windows 10 Version 21H1, and Windows 10 Version 21H2

    All started to work again after the reboot...

    4 replies

    T
    The_VikingProfessor
    New Participant
    June 11, 2022

    I also randomly just started getting this error about a day ago with similarly no updates or changes.  I have Adobe Creative Cloud and have had no issues for several years now and then this one out of the blue.  I can't read any PDF's anymore in Adobe Acrobat DC.

     

    -> I uninstalled and reinstalled.  Same problem

    -> Ran program as administrato. Same problem.

     

    This is unacceptable and the lack of information from Adobe in helping with this error is non-existent. 

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      June 13, 2022

      Hi there

       

      Please try to sign out of the Creative Cloud desktop application and reboot the computer once and re-login with the same Adobe ID and check if that works for you.

       

      Regards

      Amal

        earlyfilms
        earlyfilmsAuthor
        Known Participant
        June 13, 2022

        Today, Acrobat DC simply started working again with no action on my part. As mentioned in my last post, the main thing I noticed in the couple available seconds before the crash is that it was not logged into my account, while all my other Adobe apps were. So, while everything is fine now, there are still no answers. If it happens again, I'll try your last suggestion. Otherwise, I have a hard time being content with the fact that it works now as it could stop again at anytime with no obvious cause.

        S
        Stephen24769591opod
        New Participant
        June 10, 2022

        I've had this problem as well. I believe I was able to resolve it by running the program as an administrator. Right-click the Acrobat DC icon on the desktop and select "run as administrator" in the resulting context-sensitive menu. I only had to do this once. Acrobat has opened normally since. I have no idea how or even if this worked but it's worth a try. Hope this helps.

          V
          Vaega
          New Participant
          June 10, 2022

          I followed the steps you detailed above but when I came to reinstall DC the installation program put it on the wrong drive as I have my Adobe apps on my D drive but DC was put back on my C drive. When I launched the program I had the same error. However, I tried Stephen's workaround, detailed above, and it did work so wish I had seen it first. I could not leave the program on the C drive as Creative Cloud app does not see it. I tried uninstalling it and reinstalling from Creative Cloud but that now gives me a 136 error so where do I go from here?

          V
          Vaega
          New Participant
          June 10, 2022

          I have managed to fix the issue by renaming the old DC folder. Even though it appeared empty it was clearly upsetting the installation. A few settings lost but at least it is working again 🙂

          eigenartfilmproduktion
          eigenartfilmproduktion
          Known Participant
          June 9, 2022

          Hi!

          We have the same problem in our company since yesterday. Can´t open any pdfs anymore. It´s frustrating. Nothing changed since the day before: no updates and nothing. Please fix this error ASAP Adobe Team. We need to edit our invoices with Acrobat DC - so no income without Acrobat...that can´t be!!!

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            June 9, 2022

            Hi there

             

            We are sorry to hear that.

             

            Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check

             

            Regards

            Amal

            V
            Vaega
            New Participant
            June 10, 2022

            I am having the same issue. I note your advice above but reading the instructions  before launching the tool it says that it is only for a stand alone product note part of Creative Cloud installation. Mine is part of a Creative Cloud subsciption so what should I do?

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            June 3, 2022

            Hi there

             

            Hope you are doing well and sorry for the trouble.

             

            Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win) installed. Go to help > Check for updates and reboot the computer once.

             

            Also, try to repair the installation from the help menu and reboot the computer again and check.

             

            You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

             

            Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

             

            Also please go through the help pages listed below and see if that works:

            https://helpx.adobe.com/mt/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

            https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

             

            Regards

            Amal

            LeBuzz
            LeBuzz
            New Participant
            June 6, 2022

            Hi! I have the same error since this morning.  I did try everything siggested, but to no avail.  On the other side all is working whan I use the web application.  All of my other Adobe software work well also.

             

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