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Participating Frequently
July 20, 2023
Question

acrobat.exe - ma_database.dll Error (entry point not found windows 10)

  • July 20, 2023
  • 8 replies
  • 13491 views

Hello Everyone,

Several of my users are receiving this error message:
Acrobat.exe - Entry Point Not Found
The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\x86\ma_database.dll.
I've uninstalled McAfee, shut down, and reinstalled. Still get error message

 

Solved: Acrobat.exe Entry Point Not Found - Adobe Support Community - 13845756
- I had the same issue as the link above on June 6, 2023.
- Trellix says it's not their problem. What is the problem?

Symptom:
When running Acrobat on a PC with Trellix Endpoint installed, it tries to use a DLL from an unrelated Trellix antivirus path.

Since Trellix Endpoint is purchased and used as a vaccine, erasing solutions cannot be used.


tested history)
We didn't have a problem, but it started happening on June 6th.
Trellix Endpoint install + Acrobat.exe install: Error pop-up suddenly appears.
Trellix Endpoint delete : Execute Acrobat.exe normally.
Trellix Endpoint install: Acrobat.exe Error Occurred
Trellix Endpoint install+ Acrobat New Version install: Acrobat.exe error occurred

 

The same symptoms)

Trellix Support Community - Adobe Acrobat / Trellix MVISION Error - Support Community

    This topic has been closed for replies.

    8 replies

    Informática CEETA Spain
    Participating Frequently
    January 12, 2024

    Ya se ha resuelto el problema por medio de Trellix, se ha actualizado el agente Trellix a la versión 5.8.1.313, con este cambio Adobe Reader no lanza ningún mensaje.

    Saludos.-

    New Participant
    November 22, 2023

    Hi all.

    Trellix are on it and will be solved in Q1 2024!! Probably 9 months later.

    Participating Frequently
    November 22, 2023

    And Trellix swore it wasn't their issue....

    Participating Frequently
    November 20, 2023

    This has now been going on for 6 months.  Where are the "Developers" with fixing this?

    New Participant
    November 8, 2023

    Veo que aquí se acumulan los problemas pero nadie los resuelve.

    Hay alguien de adobe que revise las comunidades? que falta de profesionalidad

    Man_in_Kenya
    New Participant
    October 24, 2023

    Adobe, what is the update on this. This bug is really frustrating my staff.

    New Participant
    October 26, 2023

    Adobe answer: install the 32 bits version instead of 64 bits

     

    Participating Frequently
    October 26, 2023

    That doesn't help people that already have 64 bit pro.

    Participating Frequently
    September 21, 2023

    Same Issue

    Participating Frequently
    September 21, 2023

    I sent them my logs and everything.  Now I cannot get them to answer to save my life....

    New Participant
    October 3, 2023

    The delay is not normal i cannot understand.


    For your help (may be) a solution 😉

    i have seen that on the computers which have the problem there is 2 versions of Adobe !!!
    Adobe ACROBAT DC and Adobe Acrobat Reader....
    when i ask "open with" (check--> always open with) Adobe Acrobat Reader

    the problem is solved .....

    So may be you have the same problem .....

    AkanchhaS8194121
    Brainiac
    August 1, 2023

    Hi @TrellixEndpoint 

     

    In the reference thread, we have requested for the crash logs from all the users experiencing this issue. 

    Unfortunately, we haven't heard back from any of them. For further investigation, we required logs to share with our engineering team. 

    Could you please share the same with us? It would be helpful.

     

    Collect logs when Acrobat/Reader crashes or freezes

    https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html 

     Procmon Logs: [Windows only]

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

     

    Note: share the logs by uploading them to any cloud storage.

     

    Thanks,

    Akanchha 

    Participating Frequently
    August 15, 2023

    Should I Drag and Drop here?  We are still having this issue and Uninstalling McAfee/Trellix CANNOT be the answer.

    AkanchhaS8194121
    Brainiac
    August 15, 2023

    You can upload the file on Adobe Cloud storage and share the link.

    Or you can upload the file to any other cloud storage and share the link to that. We will download the file. 

     

    ~Akanchha 

    HaeLinKim
    Brainiac
    July 21, 2023

    *** Moved to the right board ***