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N
Nancy23042458zn8q
Inspiring
June 18, 2022
Question

Acrobat freezes continually when making text selections in Comments mode

  • June 18, 2022
  • 2 replies
  • 1038 views

M-1 MacBook Pro, 16GB RAM, macOS 11.6.7 (20G630). Adobe Acrobat DC 22.001.20112 continually freezes when I'm making text selections using commenting tools.

 

I'm having this problem with files from more than one client. Source is INDD. Typically, this occurs when the text selection crosses a line-break boundary.

 

I'm proofing files and have to start over continually because the app freeze prevents me from saving the work.

2 replies

Y
youthful_imagination5F8F
New Participant
January 3, 2025

This issue is still occurring in version 2024.005.20320.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 3, 2025

Hi thee

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing the version of the OS and a small video recording of the steps you are taking and the issue as it occurs for more clarity?

Also, share the Acrobat crash/freeze logs as described here https://adobe.ly/41ZCiul for further checking the issue.

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 20, 2022

Hi Nancy

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file created from INDD? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and check.

 

Also, update the application to the recent version 22.1.20142 from the help menu > check for updates and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

 

Regards

Amal

N
Nancy23042458zn8qAuthor
Inspiring
June 21, 2022

Why don't Acrobat updates show up in the CC app with all the others? "Get all" apparently means "Get most." 😞

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 22, 2022

Hi there

 

We are sorry to hear that. You may try to download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

 

Regards

Amal

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