• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Acrobat no longer optimizing image heavy PDFs

Community Beginner ,
Jan 04, 2023 Jan 04, 2023

Copy link to clipboard

Copied

I've been using Acrobat for several years to create PDFs of graphic novels, and have optimization settings that reduced the file size without degrading the quality of the images like most third party optimization programs and websites do. The attached settings have worked perfectly for a long time, dropping a 250Mb file to closer to 40Mb.

 

Unfortunately they've just stopped working out of the blue. I assume there must have been some kind of update, but now there's zero change in file size, which is a big problem for my job. I've tried uninstalling and reinstalling with no luck.

 

Can anyone offer any insight or suggestions for other settings I can adjust to reduce file size without compromising image quality?

TOPICS
Scan documents and OCR

Views

501

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

Copy link to clipboard

Copied

Hi @Kae5ECF 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC are you using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Also, go through the help page https://helpx.adobe.com/acrobat/using/optimizing-pdfs-acrobat-pro.html and see if that works.

 

Note: Masked images and images with a size of less than 16-by-16 pixels are not downsampled.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 09, 2023 Jan 09, 2023

Copy link to clipboard

Copied

This is happening with multiple PDFs. I even repeated the process with a PDF I'd made in the pass that optimized properly, and this time it didn't.

 

I've got the most up to date version; 2022.003.20282 for Windows. I'll try repairing and resetting and come back to let you know if it worked or not. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 09, 2023 Jan 09, 2023

Copy link to clipboard

Copied

None of these options worked for me, unfortunately. Still zero change in file size, even using the exact same source files that I know worked before.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Hi there,

 

Would you mind sharing a sample PDF file so that we can chek for the issue on our end? Also a new version of the Acrobat DC 22.3.20310 is out now. please update the application from the help menu and reboot the computer once.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Is there a way to send it privately? As it's copyrighted material I can't share it here publicly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 18, 2023 Jan 18, 2023

Copy link to clipboard

Copied

Any follow up on this? I really do need this fixed fairly urgently.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Hi @Kae5ECF 

 

Sorry for the delayed response.  You can upload any cloud storage and create the link and share that link in a private message. Click on the envelop icon in the top right corner of the page to start the private message.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Thank you Amal! Of course the moment I go to send you a message, it looks like the issue has resolved itself? I'll keep an eye on it and get in touch if it comes back.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

LATEST

Never mind, I spoke too soon!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines