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pahuja_rajeev
Known Participant
July 9, 2020
Question

Acrobat Preflight syntax error PrintScaling

  • July 9, 2020
  • 3 replies
  • 3783 views

Hi,

When i run Acrobat Preflight "Report PDF Syntax error" tool on attached simple PDF file, It reports "General File Format Error" that "The value associated with the key(PrintScaling) is incorrect".

 

However the key and value written in PDF is as per PDF Spec i.e

/PrintScaling /None

 

Any help is appreciated. Is this a bug in Preflight or am i missing something ?

 

Regards,

Rajeev

 

 

This topic has been closed for replies.

3 replies

D
Adobe Employee
divyasin
Adobe Employee
November 25, 2020

Hi Rajeev,

 

Your feedback helped us improve. We have addressed the issue reported by you in our latest release dated Nov 10, 2020 .

To get the latest product update, click on the menu Help --> Check for updates in Acrobat.

For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

Hope this helps in addressing the reported issue. We look forward to the continued feedback.

 

Regards,

Divya Kumar Singh

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 15, 2020

Hi there,

 

Sorry to keep you waiting. We have raised this issue to the engineering team for further investigation.

 

We will share the update as soon as we hear anything from them.

 

Regards

Amal

    P
    pahuja_rajeevAuthor
    Known Participant
    August 17, 2020

    Hi Amal and Test Screen ,

    Thanks for looking into this and moving it up to Engineering team. Will be waiting to see it get resolved soon.

     

    Regards,

    Rajeev

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 26, 2020

    Hi there

     

    I am sorry to keep you waiting.

     

    The Engineering team is still looking into this issue and need more time. I will share the update with you once we hear anything from them.

     

    Thanks for your time and patience.

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 9, 2020

    Hi Pahuja_rajeev

     

    We are sorry for the trouble. As described on running Acrobat Preflight "Report PDF Syntax error" tool It reports "General File Format Error" that "The value associated with the key(PrintScaling) is incorrect.

     

    We tried to reproduce the issue on our end using the PDF file you have shared and got the same error.  Upon furhter testing we found that the PDF is created using a non Adobe application (Esri ArcGIS Pro) Please try to create the PDF file using Adobe Acrobat Pro DC and see if that makes any difference.

     

    You may also refer to a similar discussion https://community.adobe.com/t5/acrobat/preflight-error-the-required-key-transformmethod-is-missing/td-p/9205934?page=1 and see if that helps.

     

    Let us know how it goes

     

    Regards

    Amal

    P
    pahuja_rajeevAuthor
    Known Participant
    July 13, 2020

    Hi Amal,

     

    Thanks for reply. 

    We are creating/generating this PDF ourselves and as per PDF spec 1.7, we are writing 

    /PrintScaling /None

     

    I could not find option in any tools i.e. Acrobat, Adobe PDF print driver, which allow to make default print size to "Actual size" option. Which is equivalent to writing   "/PrintScaling /None" in pdf file.

    However it is always set to "Shrink oversize page", which is equivalent to "/PrintScaling /AppDefault" in most of the Adobe PDF generator Apps/tool.

    The question is why preflight do not honour "/PrintScaling /None" in its report. Thanks for Help.

     

    Thanks

    Rajeev

    P
    pahujar@msn.com
    Participant
    July 31, 2020

    Will appreciate, if anyone knows, if its a bug in Acrobat Preflight or i am missing something.

     

    Thanks.

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