acrobat pro paper capture error (OCR)

Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Paper capture recognition service an error(6)

I tried to deleted, and installed

 

And files copy to solution

https://helpx.adobe.com/kr/acrobat/kb/acrobat-could-access-recognition-service.html

 

But I'm still suffering from this problem

Let me know if anyone knows the answer

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only)

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Regards

Amal

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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This is the version of my acrobat.

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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I tried to repair the installation from the help menu.

But this error occurred.

image.png

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