Acrobat window keeps disappearing on Mac.

[Reza26408198wcn3]

Hi,

I use Acrobat Pro DC on a Macbook Air running mcOS Monterey. I use an extra monitor, so sometimes Acrobat is on that other monitor. Several times a day, if my computer goes to sleep or is disconnected from the second monitor, the Acrobat window disappears. It is there but outside the screen if that makes sense. I have no way to bring it back, not even by clicking on the 'Show all windows' option on the Mac dock. All I can do is quite Acrobat and restart it, which is quite annoying when you have several documents open and Acrobat does not save where you left your work. 

[Sean2666098223wu]

same issue. would love a fix here.

[Amal.]

Hi @Sean2666098223wu 

We are sorry to hear that.

Have you started experiencing this issue recently after the latest release of Acrobat DC version 22.3.20258?

What is the version of the OS you are using? Make sure you have the recent version 22.3.20258 of Acrobat DC installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Edited Response]

[Reza26408198wcn3]

Hi Amal. I take the liberty of answering as I am the one who started this thread 🙂 I have the latest Acrobat installed and the problem persists. I could not reset Acrobat preferences as indicated in those steps you shared because I have different folders on my Mac. See attached photo. Any help would be welcome. 

[Reza26408198wcn3]

Hmm. I cannot upload the photo.

[Amal.]

Hi @Reza26408198wcn3 

Have you tried testing the application in the new user profile or root account in Mac?  Please enable the root account on Mac and try using the application there and see if that helps.

Regards

Amal

[Kato25502590owgr]

Hi @Amal. 

It's been 1,5 years and I have been having this problem since the latest updates. Even when splitscreening Acrobat and Word on my main desktop, as soon as I disconnect the second monitor or my Mac goes in sleeping mode, the pdf window is nowhere to be found. 

Kind of sad to always have to restart the program...

Could you check this with the team responsible for this? 

Thank you!

Kind regards

[Amal.]

Hi there

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

~Amal

[Anonymous74593958 · Accepted solution]

This has been happening to me since I got my external monitor over a year ago (Macbook Pro M1Pro). This doesn't fix the problem, but a work around would be to keep an adobe window open on your main desktop (these windows never seem to spontaneously disappear for me, hopefully its the same for you). When your mac sleeps or your external monitor with the other adobe windows gets disconnected and you lose that window, go the the adobe window on your main desktop. With that window active, go the the Window tab on the menu bar, click minimize all windows, then right click on the adobe icon in the dock and click the missing window. This should allow you to open up the missing window. Since it doesn't look like they have fixed the bug, this is best I could figure out just now. 

[Sandra3328287470ks]

you're a genius, thank you!!

[Bruno38414627mn89]

I've had this problem for year. Adobe just gaslights its users with BS excuses, pretending that its a problem with OS. Its not. Adobe, for the love of GOD fix this bug.