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Reza26408198wcn3
New Participant
October 3, 2022
Answered

Acrobat window keeps disappearing on Mac.

  • October 3, 2022
  • 3 replies
  • 3556 views

Hi,

 

I use Acrobat Pro DC on a Macbook Air running mcOS Monterey. I use an extra monitor, so sometimes Acrobat is on that other monitor. Several times a day, if my computer goes to sleep or is disconnected from the second monitor, the Acrobat window disappears. It is there but outside the screen if that makes sense. I have no way to bring it back, not even by clicking on the 'Show all windows' option on the Mac dock. All I can do is quite Acrobat and restart it, which is quite annoying when you have several documents open and Acrobat does not save where you left your work. 

    This topic has been closed for replies.
    Correct answer Anonymous74593958

    This has been happening to me since I got my external monitor over a year ago (Macbook Pro M1Pro). This doesn't fix the problem, but a work around would be to keep an adobe window open on your main desktop (these windows never seem to spontaneously disappear for me, hopefully its the same for you). When your mac sleeps or your external monitor with the other adobe windows gets disconnected and you lose that window, go the the adobe window on your main desktop. With that window active, go the the Window tab on the menu bar, click minimize all windows, then right click on the adobe icon in the dock and click the missing window. This should allow you to open up the missing window. Since it doesn't look like they have fixed the bug, this is best I could figure out just now. 

    3 replies

    B
    Bruno38414627mn89
    New Participant
    September 8, 2024

    I've had this problem for year. Adobe just gaslights its users with BS excuses, pretending that its a problem with OS. Its not. Adobe, for the love of GOD fix this bug. 

      A
      Anonymous74593958Correct answer
      New Participant
      April 7, 2023

      This has been happening to me since I got my external monitor over a year ago (Macbook Pro M1Pro). This doesn't fix the problem, but a work around would be to keep an adobe window open on your main desktop (these windows never seem to spontaneously disappear for me, hopefully its the same for you). When your mac sleeps or your external monitor with the other adobe windows gets disconnected and you lose that window, go the the adobe window on your main desktop. With that window active, go the the Window tab on the menu bar, click minimize all windows, then right click on the adobe icon in the dock and click the missing window. This should allow you to open up the missing window. Since it doesn't look like they have fixed the bug, this is best I could figure out just now. 

        S
        Sandra3328287470ks
        New Participant
        October 31, 2023

        you're a genius, thank you!!

          S
          Sean2666098223wu
          New Participant
          October 18, 2022

          same issue. would love a fix here.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          October 18, 2022

          Hi @Sean2666098223wu 

           

          We are sorry to hear that.

           

          Have you started experiencing this issue recently after the latest release of Acrobat DC version 22.3.20258?

           

          What is the version of the OS you are using? Make sure you have the recent version 22.3.20258 of Acrobat DC installed. Go to Help > Check for updates and reboot the computer once.

           

          Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

           

          You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

           

          Regards

          Amal

          [Edited Response]

          R
          Reza26408198wcn3Author
          New Participant
          October 25, 2022

          Hi Amal. I take the liberty of answering as I am the one who started this thread 🙂 I have the latest Acrobat installed and the problem persists. I could not reset Acrobat preferences as indicated in those steps you shared because I have different folders on my Mac. See attached photo. Any help would be welcome. 

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