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O
OzdemirROG
Participant
July 7, 2023
Question

adding signatur

  • July 7, 2023
  • 1 reply
  • 776 views

I just installed Acrobat Reader. I want to upload my signature, which I prepared as PNG, to the signatures section and sign the document. However, the option to add signature does not appear. I tried many documents, none of them work. Can anyone help me fix the problem? Thank you.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 7, 2023

Hi @OzdemirROG 

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs. Please try with a different PDF file and check.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20215 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

 

Regards
Amal

O
OzdemirROGAuthor
Participant
July 15, 2023

Hi Amal

Unfortunately it did not improve. Limited access to Adobe applications error pop-up constantly appears on the screen. Could it be related to this situation?

When I click on the signing icon in the middle of the image I added, no action takes place. Only the icon turns blue.

O
OzdemirROGAuthor
Participant
July 18, 2023

Hi there

 

Please share a small video recording of the issue for a better understanding. Also, make sure the application is updated to the recent version 23.03.20244. Go to Help > Check for updates and reboot the computer.

 

Regards

Amal


Hi Amal

thanks for responding again. You can find the video attached.
The version number and the problem I'm having are shown.

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