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Mukund Khedkar27794213
New Participant
January 4, 2023
Question

Adobe acrobat crashes when navigating from one PDF file to another

  • January 4, 2023
  • 1 reply
  • 986 views

I have a set of 30 guides as a part of documentation set. It is designed in such a way that the landing page has categories and the guides are placed under them. I have used "forms" feature to navigate from landing page to guides and back.

Since past few days (30 days or so) while navigating from landing page to other guides and back, Adobe Acrobat crashes frequently without any warning. The issue is observed even if the antivirus is disabled. 

I am using updated Adobe Acrobat (22.003.20282) on a windows 10 machine. 

I tried repairing the Adobe Acrobat installation but the issue still exists.

Can someone help me to resolve this issue?

Thanks in advance.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 4, 2023

Hi @Mukund Khedkar27794213 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

M
Mukund Khedkar27794213Author
New Participant
January 6, 2023

Hi Amal,

Thank you for the reply.

This issue is occuring wherever we are using the forms functionality for navigating from one pdf to another and back. The files are locally stored. 

I tried repairing the installation with the procedure you shared but the problem still persists.

Can you please connect me with your support team so I can demonstrate the issue and take it forward frome there?

Please treat this as urgent requirement as these PDFs are shared with our customers as a part of documentation installer.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 10, 2023

Hi @Mukund Khedkar27794213 

 

I have shared more details with you in private message, please check

 

~Amal

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