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Mani Bharathi360437945epi
New Participant
March 13, 2024
Answered

Adobe Acrobat Pro DC - Facing Issues

  • March 13, 2024
  • 1 reply
  • 1107 views

Hello Everyone,

I'm using Adobe Acrobat DC pro. I'm kind of facing issues like when i'm trying to select the pages it's not selected and more over when i try to drag the pages column to the left it's again  become to its normal state like single column. Next when i try to scroll down its become slow and delay more.

Can anyone tell how to fix this issues? 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi @Mani Bharathi360437945epi 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    Let us know if you experience any trouble and need more help.

     

    ~Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    March 13, 2024

    Hi @Mani Bharathi360437945epi 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    Let us know if you experience any trouble and need more help.

     

    ~Amal

    M
    Mani Bharathi360437945epiAuthor
    New Participant
    April 4, 2024

    Hi @Amal. 

    After a certain updates & re-installation now its got fixed. Now It is working flawless. Adobe is very user-friendly to use.  

    Thanks for your response.

     

    Mani Bharathi  

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