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Adobe prints to Notepad error message

New Here ,
Jan 14, 2017 Jan 14, 2017

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Hi. Since the last Windows 10 update, when I try to print a PDF with Adobe 8 from either Word or PowerPoint, it prints a Notepad file instead with the error message below. When I print a Word document with Ariel font, it works fine, but not with Calibri, and almost all my files use Calibri. Please anyone help with a solution to this problem. Thanks.

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

Calibri-Bold not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:

[80 91 98 92 41 98 66 90 77 63 45 77 91 45 41 90 99 98 45 45 77 91 63

45 99 98 74 41 58 98 66 41 90 77 77 92 45 92 66 90 64 92 98 41 45 93

90 65 98 46 98 87 41 78 98 98 77 92 99 63 73 42 136 93 66 92 41 90

150 90 73 45 98 87 42 90 99 98 41 137 92 42 136 92 66 92 41 90 45 46

41 90 98 46 92 42 63 99 0]

(       

      

        

           

   

                                 

)

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

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Create PDFs, Windows

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correct answers 1 Correct answer

Mar 25, 2021 Mar 25, 2021
This is a totally different issue and is not a bug. It is intended behaviour. The message implies that you were attempting to print a PDF file from within either Adobe Acrobat or Reader to Adobe PDF and that the PDF file was in fact protected! Adobe doesn't allow you to remove PDF file protections by “refrying” the PDF by printing to Adobe PDF!

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New Here ,
Mar 22, 2021 Mar 22, 2021

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This fixed it! Thank you!

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New Here ,
Mar 25, 2021 Mar 25, 2021

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ugh, march 2021 and this fix did not work for me. so glad it worked for others, though! 

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Mar 25, 2021 Mar 25, 2021

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Which fix are you referring to?

 

Exactly what message did you get when the Distiller failed?

 

Did you properly set the Adobe PDF PostScript printer driver instance properties to disable the Rely on system fonts only option?

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Mar 25, 2021 Mar 25, 2021

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i tried jonathan's fix that so many people had success with: 

"I had this same issue and was able to fix the issue by opening Devices and Printers>right-click Adobe PDF>Uncheck "Rely on system fonts only; do not use document fonts"."

 

as that poster suggested, i unchecked that box in Devices and Printers>right-click Adobe PDF. i just unchecked the box, i am working remotely from a computer issued by employer, so i didn't set any printer driver instance properties myself (i don't even know what that means), i just unchecked the box as another poster suggested and even after "applying" the change and restarting my computer that isn't working. 

 

the notepad error message i am getting is: 

"%%[ ProductName: Distiller ]%%
This PostScript file was created from an encrypted PDF file.
Redistilling encrypted PDF is not permitted.
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"

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Mar 25, 2021 Mar 25, 2021

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This is a totally different issue and is not a bug. It is intended behaviour.

 

The message implies that you were attempting to print a PDF file from within either Adobe Acrobat or Reader to Adobe PDF and that the PDF file was in fact protected! Adobe doesn't allow you to remove PDF file protections by “refrying” the PDF by printing to Adobe PDF!

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Sep 10, 2021 Sep 10, 2021

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LATEST

Thank You, @jonathann8388 !  That fixed my problem perfectly.

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New Here ,
Feb 06, 2020 Feb 06, 2020

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I had the problem and it was a simple fix - I figured out it only happened when printing to pdf from my browser and only in the calibri font which is the default for my email so I downloaded a newer version of the Edge browser I am using and the problem was solved. It just started after a Windows update.

Now, if I can just figure out why my printer is suddenly printing so lightly that I can't read it. A toner AND drum change didn't solve the issue! Started after the same update.

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Community Beginner ,
Mar 12, 2020 Mar 12, 2020

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Hmm, I'm having this same issue after yesterday's Windows 10 update but I don't use Edge. I use Chrome.

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New Here ,
May 06, 2020 May 06, 2020

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Has anyone facing this issue in 2020 been able to fix this?

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New Here ,
May 11, 2020 May 11, 2020

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I was having issues printing from excel to .pdf in Calibri font. Every time I tried the .pdf was printed on a notepad file with a similar error message. I changed the font to "Times New Roman" and then printed the excel file to .pdf. This was the fix for me!

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New Here ,
May 29, 2021 May 29, 2021

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Print to:   Microsoft to PDF - works every time    (Adobe no longer prints to pdf from Outlook  - it goes automatically to notepad 😞    Major glitch

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New Here ,
May 29, 2021 May 29, 2021

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Go to Settings

then Devices

then click on "Adobe"

then click on "Manage"

then click on "Printing Preferences"

then UNCHECK "rely on system fonts only; do not use doc fonts

click on apply (or ok)

 

This fixed my printing to PDF issue

 

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New Here ,
May 29, 2021 May 29, 2021

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After "devices" click on "printers" - then Adobe...... (sorry, left out clicking on printer after devices)

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New Here ,
Jul 30, 2021 Jul 30, 2021

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Hello,

First time ever happened....very disturbing message

Possible synthax error in my word document ? or else ?

Please advise

Thanks

 

%%[ ProductName: Distiller ]%%
OpenSans-Bold not found, using Courier.
OpenSans-Regular not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[99 89 91 204 173 127 92 127 204 343 224 174 91 224 205 91 225 203
173 173 204 147 92 203 91 231 224 221 224 204 91 200 90 200 224 91
224 221 225 147 91 89 204 174 0]
( 
    )


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

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