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reminiscience
Participant
January 28, 2025
Question

AI Assistant suddenly disappeared

  • January 28, 2025
  • 2 replies
  • 3221 views

I have the latest version (Windows 11, 64-bit 2024.005.20392)

 

Some weeks ago, my (paid) AI Assistant suddenly disappeared. I can’t say whether it’s due to an update or not. I use the app in English and the new UI. Switching from old to new UI didn’t bring it back. I also don’t have the settings option, so I can’t dis- or enable it. I did a repair and a full reinstallation (with the AcroCleaner). It’s just gone.

 

The app is installed on my second PC. My primary PC also lost the AI Assistant, but I managed to get it back (after full reinstallation).

 

What caused it to get removed in the first place?

    2 replies

    P
    picsart_7725
    Participant
    July 9, 2025

    That sounds frustrating. It might be related to a recent update or account sync issue. Have you tried signing out completely and signing back in after reinstalling? Also, if you need to create quick graphics while troubleshooting, could help.

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    January 28, 2025

    There have been a few posts on here reporting on this issue. Haven't seen a reason for the cause. May have been an update. The reccomended fix is a clean install. Full details can be seen in the discussion below:
    https://community.adobe.com/t5/acrobat-discussions/ai-assistant-not-visible-on-acrobat-desktop/m-p/14435395 

    R
    reminiscienceAuthor
    Participant
    January 28, 2025

    Thanks for the heads-up. I did read through that thread prior to my post. I got it working on my primary PC, but not with the second one. Maybe I should try to delete other Adobe files as well.

    S
    shakti_7156
    Participating Frequently
    January 29, 2025

    Hi @reminiscience 

    Sorry for the inconvenience caused. Please let me know the below for further debugging.

    • Are you not seeing AI Assistant and summaries option itself which you can click to open or
    • On clicking AI Assistant or summaries you are seeing the panel where content should appear as blank?
    • Did you change the sign in account for login to Acrobat?
    • Are you able to view the AI Assistant opetions in Home View or any other place within Acrobat?
    • Please share the snapshot of the view.
    • Please also share the diagnostic logs using Adobe Acrobat Diagnostics

     

    Thanks,

    Shakti K

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