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I have the latest version (Windows 11, 64-bit 2024.005.20392)
Some weeks ago, my (paid) AI Assistant suddenly disappeared. I can’t say whether it’s due to an update or not. I use the app in English and the new UI. Switching from old to new UI didn’t bring it back. I also don’t have the settings option, so I can’t dis- or enable it. I did a repair and a full reinstallation (with the AcroCleaner). It’s just gone.
The app is installed on my second PC. My primary PC also lost the AI Assistant, but I managed to get it back (after full reinstallation).
What caused it to get removed in the first place?
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Due to me not being in the office for a while, I would suggest we try it with the logs first. If there isn’t any solution, then I’ll actually try to delete more files after uninstall and perform a clean install again. It worked for my primary PC at least.
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There have been a few posts on here reporting on this issue. Haven't seen a reason for the cause. May have been an update. The reccomended fix is a clean install. Full details can be seen in the discussion below:
https://community.adobe.com/t5/acrobat-discussions/ai-assistant-not-visible-on-acrobat-desktop/m-p/1...
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Thanks for the heads-up. I did read through that thread prior to my post. I got it working on my primary PC, but not with the second one. Maybe I should try to delete other Adobe files as well.
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Sorry for the inconvenience caused. Please let me know the below for further debugging.
Thanks,
Shakti K
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Hello @shakti_7156
I’ll answer your points one by one:
Thanks for helping!
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Thanks @reminiscience
Let us investigate the logs at our end and we'll update you with next steps soon.
Also, will you be avaialble for a call/meeting to discuss the issue in detail and resolve it.
Thanks,
Shakti K
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Due to me not being in the office for a while, I would suggest we try it with the logs first. If there isn’t any solution, then I’ll actually try to delete more files after uninstall and perform a clean install again. It worked for my primary PC at least.
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Logs didn't help much. If possible, can we connect over a session with you to understand your issue in detail and help to provide a solution.
Thanks,
Shakti K