Cannot create a digital ID/signature

At least on Windows 7, this occurred for me as well when the default font size in Windows was set above 100%; resetting this to 100% caused both the password and the confirm password dialog boxes on that prompt to be visible.  (Control Panel --> Appearance and Personalization --> Display --> Smaller (100%)).This took me quite a bit of head scratching and general thrashing about to resolve, so I hope this information is helpful for you.

The work-around is explained below by Tacitimagination (thank you!).  But it has not been fixed as of Adobe X Pro 10.1.15.  Come on, you guys, figure it out.

The problem with the answer given below is that it doesn't address the true problem. 

The error in Adobe's programming on this page for some users is that what is addressed above is that you cannot enter a password because there is only ONE place that appears....there isn't two visible places that the user can match. 

To get around this, first enter your password in the box you can see (first box).  Then the work around is that you enter the TAB KEY.  This will put you into the next box (that you can't see) and you will re-type your password blindly.  Make sure that you are typing it in exactly as the first as you are typing in the proverbial ether.   Hit the 'accept' button (or enter or whatever the OK button is for the page--sorry, i don't have the exact reference in front of me--but i think this part is self-explanatory) that you can see.  Hope this helps.

Jack 

Hi EDoner,

You might have given the password at the time when you created the digital signature.

If you have forgotten the password, then you can create new digital signature and this time make sure to remember your password or write it somewhere.

To create new digital signature do the following:

1. While you want to apply your digital signature, it provides you a "Sign Document" dialog which has a "Sign As" dropdown list at the top in which your previous digital signature appears by default" and below it there is a "Password" field.

2.You should select "New ID..." from the "Sign As" dropdown list and it will open a new window "Add Digital ID"

.Select the Radio button " A new Digital ID I want to create now" and click next.

3. Now select the radio button "New PKCS#12 Digital ID file" and click next.

4. Enter the required details and follow the actions to complete the process and click next/Ok.

5.Now it will ask you the location to store new Digital signature file (.pfx file, default path selected is like : "C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\Security\ " you can also change this location if you like by clicking at the "Browse".

6. Now enter the password in two places as instructed. (This time write it somewhere so you dont forget ).

7. Now onward you can use this digital signature for signing the files.( If you have more then one digital signatures then you will have to select this one from the Sign As dropdown list mentioned in 1st step while applying signatures.)

You can delete your old digital signature file (.pfx file) whose password you have forgotten, this will also be in the same default location, if you had not changed the path during creation of that digital signature.

I hope this information will be helpful.

Thanks.