Participating Frequently

Answered

Cannot print with Acrobat in Sonoma.

Forum|Forum|2 years ago
October 9, 2023
9 replies
11949 views

I running the latest released (not Beta) version Sonoma on a new Mac and cannot print with Acrobat. The job goes to the print center, shows up for ~1 sec and then disappears. No errors. Printing with other apps works fine, including Adobe apps. Just a problem with Acrobat. Anyone else seeing this?

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi All,

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.

Let us know how it goes.

Thanks,
Meenakshi

S

Steven370187734ti6

New Participant

Well it's September 2024 and this problem does NOT appear to be fixed. Are the Adobe folks really this incompetent?

M

mikehalloran

Participating Frequently

I was printing from Sonoma in Acrobat Pro 2020 last January. Before that, I could save the file and print from Preview.

The Text Tool was never fixed, however, which is why Adobe gave me a full refund and I bought Acrobat DC, the Subscription version. Do I like subscription? Absolutely not but everything works now and that's what is important to me.

R

RosaAvolio@mac.com

New Participant

I updated to Sonoma yesterday and now I can't print from Desktop version of Adobe Acrobat Pro 2017 on MacBook Pro. I get an error message saying "no pages are selected to print" makes no sense. I checked for updates and it shows it's up to date, version 17.0, any suggestions? I checked my account and the license is current.

R

RosaAvolio@mac.com

New Participant

Changing the setting to print as image worked but I do hope they fix this issue.

thank you!

M

mikehalloran

Participating Frequently

They did fix this issue but you have to upgrade to Acrobat 2020.

There is a workaround: save your file, open in Preview and print from there.

What Adobe has not fixed is the Text Tool in Sonoma. It still doesn't work and there's no prediction for when it will. I was told that I had to have 2020 for this to work—and then it didn't. No doubt that, when it does in 2020, it will not in 2017.

M

mikehalloran

Participating Frequently

I save the file, open in Preview and print from there. No doubt, I am missing some of the advanced print features by doing this but I do not need them.

Meenakshi Negi

Correct answer

Community Manager

Hi All,

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.

Let us know how it goes.

Thanks,
Meenakshi

A

Anonymous

Is there an update coming for the desktop version of Acrobat Pro 2020?

My software says it it up to date:

P

pokerfacejb

Participating Frequently

Same here!

A

Anonymous

Likewise no help from Adobe, BUT...

Doing some "old school" poking around, the following allowed printing to resume (at least two documents in a row).

I have yet to confirm whether this "fix" is perserved after restarting computer.

FIX:

1) Close Adobe Acrobat and Distiller

2) Open Finder / Applications

3) Open Adobe Acrobat 2020 folder

4) Move to trash "Acrobat Distiller.app"

5) Open Trash

6) Put Back "Acrobat Distiller.app"

7) Open Acrobat Pro

😎 Attempt printing a file (it worked for me, at least in the short run)

A

Anonymous

Update: After Restarting the computer I was able to successfully print as before. Perhaps this is the "fix" (for now).

Meenakshi Negi

Community Manager

Hi stang91478321,

Thank you for reaching out.

The team is aware of the issue and is working on the fix. We will update you once the fix will be available.

We appreciate your patience.

Thanks,

Meenakshi

V

Vera36857302pq63

New Participant

I just uploaded the app again, so presume it is the most recent. Still does not print double sided. I can get it to print, but not double-sided.

S

stang91478321Author

Participating Frequently

Contacted Adobe Support and got the following. Acrobat not printing in Sonoma is a known bug that has not been resolved yet. The workaround is to click on the "Advanced" button in the print dialog and choose "Print As Image". That works... for now. Note that "Print As Image" is a sticky setting and once checked, will remain on for remaining prints, till it is explicitly turned off.

Hope this helps.