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Martin322337235i5c
New Participant
September 12, 2023
Answered

Converting Word file to PDF - document content missing from PDF (using right click convert to PDF)

  • September 12, 2023
  • 1 reply
  • 8917 views

We are having an issue for one user where, if using the context right click menu in explorer on a Word document and choosing Convert to PDF, it runs through the process but will miss parts of the document out of the PDF.

The exact same word document, using the same version of Adobe Pro on another PC (23.003.20284) converts without issue.

The document also converts ok using MS Print to PDF and Adobe print to PDF, just not using the right click option.  Can anyone advise what to check?  Adobe and MS Office fully up to date, same versions on the different PC's.  

Was working up until a few weeks ago - towards the end of August

    Correct answer Amal.

    Hi @Martin322337235i5c ,

     

    I hope this message finds you well.

     

    I'm sorry to hear that you're having trouble creating PDF files from MS Word. I tried to reproduce the issue on my end and its working fine.

     

    Based on the information you've provided, here are a few things you can try:

     

    1. Check if the issue is with a particular Word file or with all files. Try opening a different Word file to see if it works successful.
    2. If the file is stored on a shared network/drive, download it to your computer locally and then try again. Sometimes, network issues can prevent PDF files from opening properly.
    3. As you have the updated version of the application Repair the installation of Adobe Acrobat. To do this, open Adobe Acrobat and go to Help > Repair Installation. (Win Only)
    4. Reset the Acrobat preferences. To do this, follow the instructions in this article: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082
    5. Create a new test user profile with full admin rights in Windows or enable the root account in macOS and try using the application there and check. This can help to rule out any user-specific issues.

     

    Let us know how it goes.

     

    Best regards,

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    September 12, 2023

    Hi @Martin322337235i5c ,

     

    I hope this message finds you well.

     

    I'm sorry to hear that you're having trouble creating PDF files from MS Word. I tried to reproduce the issue on my end and its working fine.

     

    Based on the information you've provided, here are a few things you can try:

     

    1. Check if the issue is with a particular Word file or with all files. Try opening a different Word file to see if it works successful.
    2. If the file is stored on a shared network/drive, download it to your computer locally and then try again. Sometimes, network issues can prevent PDF files from opening properly.
    3. As you have the updated version of the application Repair the installation of Adobe Acrobat. To do this, open Adobe Acrobat and go to Help > Repair Installation. (Win Only)
    4. Reset the Acrobat preferences. To do this, follow the instructions in this article: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082
    5. Create a new test user profile with full admin rights in Windows or enable the root account in macOS and try using the application there and check. This can help to rule out any user-specific issues.

     

    Let us know how it goes.

     

    Best regards,

    Amal

      M
      Martin322337235i5cAuthor
      New Participant
      September 12, 2023

      Thanks for getting in touch

       

      The issue appears to be with any MS Word document.  The original files were on a server share, but for testing I am using a local copy in a folder off the root of c:

       

      I did a complete uninstall and reinstall of Adobe but will give the repair / reset options a try and come back to you.  One extra thing to note - the same file(s) convert fine on another device using the same versions of MS Office and Adobe (opening from server location).  If another user signs on to the problematic PC, e.g. different profile, the issue still exists so does look to be specific to that device.

       

      E
      Edwin32257628un1t
      New Participant
      September 14, 2023

      I have the same situation as well.  I uninstalled and reinstalled Adobe Acrobat.    THe issue continues regrettably.  😞

       

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