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Andrew21869149lya9
New Participant
November 21, 2021
Answered

Create PDF from web page doesn't work.

  • November 21, 2021
  • 1 reply
  • 18462 views

I post the site url, in this case it is https://en.wikipedia.org/wiki/Rubber_duck_debugging just for practice. I hit create. Literally nothing happens. I have tried this with multiple websites and have tried it using the chrome extension, turning off capture multiple levels . It has not worked 1 time. 

Correct answer Amal.

Hi Andrew,

 

Hope you are doing well and sorry for the trouble. A described you are unable to create the PDF from website.

 

I have tried to reproduce the issue on my end and it's working fine.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation form the help menu (Win Only) and see if that works.

 

You may also try to reset the Acrobat preferences https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

 

Also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Also please check out the help page - https://helpx.adobe.com/acrobat/using/converting-web-pages-pdf.html

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
November 22, 2021

Hi Andrew,

 

Hope you are doing well and sorry for the trouble. A described you are unable to create the PDF from website.

 

I have tried to reproduce the issue on my end and it's working fine.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation form the help menu (Win Only) and see if that works.

 

You may also try to reset the Acrobat preferences https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

 

Also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Also please check out the help page - https://helpx.adobe.com/acrobat/using/converting-web-pages-pdf.html

 

Regards

Amal

    D
    Danigirl12
    New Participant
    April 19, 2024

    I also am having this issue. I'm trying to create a PDF from webpage feature.
    (File>create>PDF from Webpage). I need this feature because it creates PDFs of subpages/links within the top HTML page.
    I am able to access the feature, but when I select the <create> button I get an Error: Nothing Done /Error Code General Error message.
    I have Adobe Acrobat Pro version 2023.008.20555.
    Please advise. Thanks

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 19, 2024

    Hi there

     

    Please update the application to the recent version 24.02.20687  Go to Help > Check for updates and reboot the computer once.

    Also, try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know how it goes.

     

    ~Amal

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