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iamfirtree
Known Participant
September 19, 2023
Answered

Document page size missing

  • September 19, 2023
  • 4 replies
  • 4652 views

I have the "Always Show Page Size" enabled, but page size does not show. Mac Ventura. If anyone has a fix or knows why, please enlighten me. Thank you!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi All

     

    The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
    Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

     

    ~Amal

    4 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    February 28, 2024

    Hi All

     

    The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
    Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

     

    ~Amal

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 26, 2023

    Hi All,

     

    The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

    - In Acrobat, go to Menu > Help
    - Select "Check for Updates."

     

    For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


    Let us know how it goes.


    Thanks,
    Meenakshi

    L
    Lindsey-Love
    Participating Frequently
    September 21, 2023

    I'm also on Mac Ventura and have had this exact same issue since Acrobat DC's interface update. I keep "Alway show document page size" checked under the Page Display preference panel. I've since discovered you can't view the page size AT ALL in the new UI unless you uncheck the "Always show" box. Then, "hovering your mouse over the lower-left corner of the page" works (as described in the link provided by Amal).

     

    This is very inconvenient. I need to quickly reference doc sizes without worrying about hovering my mouse in a certain area of the screen. That's the point of having the option to always show the page size.

      L
      Lindsey-Love
      Participating Frequently
      September 21, 2023

      Just discovered that until there's a workaround for this, you can disable the new theme:

      Mac: View > Disable New

       

      Win: Hamburger Menu > Disable New

       

      ... Then you can give prompted feedback to let them know why you're disabling the new visuals

        I
        iamfirtreeAuthor
        Known Participant
        September 27, 2023

        Here's a screenshot of where the option would be if I hadn't reverted to the old theme, but I've since discovered this doesn't fix this specific problem (see my response to OnwardImmigrationLaw). Sorry for the false hope!


        Here's a workaround that so far, is good: Sherler from another Acrobat issue (no scroll bars) posted this link to download an older version:  https://helpx.adobe.com/ca/download-install/kb/acrobat-2020-downloads.html

        When you go to install it, there will be a box asking for serial number, but don't put one in. There's also an option to use CC license. Choose that one and it will install. So much better! I have page size and scroll bars now. Just like we used to for DECADES. 

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 19, 2023

        Hi @iamfirtree 

         

        Thank you for reaching out.

         

        Please refer to the information provided in the following featured post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/.... 

        Hope the information helps.

         

        ~Amal

        M
        Mike31732701j8yn
        New Participant
        September 20, 2023

        Hmmm, I'm having the same issue as orignal poster. I do not get the dimensions when I hover over the lower left corner of the window. Always show document page size is enabled. 

          O
          OnwardImmigrationLaw
          New Participant
          September 21, 2023

          I am also having this exact problem. I have tried to uncheck the settings, save it, exit Adobe, reopen, check the setting, save it and exit, only for it not to make a difference. There is something going on in the software.

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