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Error when save as PDF/A - Could not copy file...

Forum|Forum|3 years ago
November 23, 2022
11 replies
27517 views

Hi

When I try to save any PDF File to a PDF/A File, I get the error message:

Preflight

Could not copy file C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent\CoatedFOGRA39.pdf,

C:\Users\%user%\AppData\Roaming\Adobe\Acrobat\Preflight Acrobat Continuous\OutputIntent\CoatedFOGRA39.pdf

: Falscher Parameter

I run the repair function, reinstalled Adobe Acroba Pro > no success

Then I copied all OutputIntent files from the path above to the mentioned user-folder path manually and now the following Errormessage appears when I try to save the file as PDF/A:

Nach Standard konvertieren:

Es ist kein Output Intent definiert. Um eine PDF-
Datei nach PDF/A zu konvertieren, ist ein Output
Intent erforderlich. Bitte definieren Sie einen
Output Intent in den Preflight-Voreinstellungen.

So, I defined an OutpuntIntent (see prnscrn) and I still get the same ErrorMessage concerning OutputIntent.

Ideas?

regards

Correct answer Kris38274894ji84

Found a solution that works:

Turn off "Enable protected mode at startup"
Close Adobe
Delete the folder Preflight Acrobat Continuous (%APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous
Open Adobe
Turn back on "Enable protected mode at startup"

K

Kris38274894ji84

Inspiring

What I've tried:

Uninstall of adobe with the cleaner tool and uninstalled creative cloud. (Didnt work)
Updated it to 24.02.20687. (Didnt work)
Ran as Admin account. (Didnt work)
Manually reset preferences through the roaming appdata file. (Didnt work)
Repaired installation through adobe. (Didnt work)

K

Kris38274894ji84Correct answer

Inspiring

Found a solution that works:

Turn off "Enable protected mode at startup"
Close Adobe
Delete the folder Preflight Acrobat Continuous (%APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous
Open Adobe
Turn back on "Enable protected mode at startup"

A

abitter28

New Participant

This worked for me, thanks!

J

Jolene31024535odxx

New Participant

Same issue here, this is the only reason I need the software and its not working.
Trying to install the 2021 version now to see if I can get it to work. Its awful.

J

Jolene31024535odxx

New Participant

I figured it out!
Click 'Preflight'

Then click 'PDF Standards'

Select the standard

Analyze

Now change tab to 'Standards' with the diamond

Choose the right option

Continue

it should work

mariahweyne

Inspiring

Check this video https://youtu.be/Z5vh6kQ_vHU

A

Alberto5F8B

New Participant

same problem, any solution from Adobe company?

Meenakshi Negi

Community Manager

Hi Alberto5F8B,

Thank you for reaching out.

Would you mind sharing more information on what happens?

Do you get the same error message as mentioned in the post?

Share the steps you do to convert the PDF. Also, confirm if the file is saved locally on the machine.

Share the Acrobat and OS version numbers with us.

Thanks,

Meenakshi

A

Alberto5F8B

New Participant

Thank you Meenakshi,

here some info:

Do you get the same error message as mentioned in the post? Yes, same error and after the pocess "Click "Edit" > "Preferences..." > Security (Enhanced) > uncheck "Enable Protected Mode at Startup" and "Run in AppContainer"" Acrobat shows a new pop-up error "No output intent defined. An output intent is required to convert a PDF file to PDF/A. Define an output intent in the Preflight preferences.11:01" (translated form italian)
Share the steps you do to convert the PDF. File> Save as other > PDF/A
confirm if the file is saved locally on the machine: yes
Share the Acrobat and OS version numbers with us. Acrobat Pro: 2023.001.20064 64bit - OS: win 11 pro, build 22621

thanks for support

T

TurbolockeAuthor

New Participant

Adobe Support just confirmed, that this is a bug.

They are working on it and they will fix it with the next possible update.

As a workaround, which is not working in all cases, they propose this:

Click "Edit" > "Preferences..." > Security (Enhanced) > uncheck "Enable Protected Mode at Startup" and "Run in AppContainer"

S

sergio_5172

New Participant

Thanks! It works fine

B

BSCTECH

New Participant

Hi.
Move all files from:
Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent
To the other location
Hope that helps.
Best regards

N

Nicola Personal

New Participant

I did this and receive a message "Could not create folder C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent: Access denied"... I tried execute Acrobat as admin and give me the same error...

B

BSCTECH

New Participant

From what I understand you did then:
Copy files from C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent\,
To:

C:\Users\%user%\AppData\Roaming\Adobe\Acrobat\Preflight Acrobat Continuous\OutputIntent\
After that you start Acrobat and try to save to PDF/A and get the error "Could not create folder C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent: Access denied"

I would check if the folder:
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent\

Have all privileges for your account.