Excel files no longer a supported type in Acrobat Pro

[defaultq9awysak5y7d]

I'm not sure if it was an acrobat or an adobe update, but for the last month or so I have not been able to convert excel files to PDFs inside of Acrobat. Excel files do not show up as a supported file type, and In Preferences > Convert to PDF, Microsoft Excel is not listed, however, the other Microsoft programs (powerpoint, word, etc...) are listed.

I'm using Office 365 and have tried multiple different channels with no difference between them, changing what version I was on by using these commands:

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /changesetting Channel=BetaChannel
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user

I've completely reinstalled both Acrobat and Office 365, still missing the ability to convert excel to PDF inside of Acrobat.

I spoke with tech support and they were not helpful, telling me to open the files in excel and then convert them to PDF from there, but that is a much slower process if I need to combine 5 excel sheets into 1 PDF.

Any suggestions are appreciated, thanks!

[Amal.]

Hi @defaultq9awysak5y7d 

Hope you are doing well and sorry for the trouble.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.


If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

Regards
Amal

[defaultq9awysak5y7d]

What is the version of the Acrobat DC you are using?
I'm using Acrobat 2020 primarily, but I'm also an acrobat administrator so I assigned one of our available Acrobat DC licenses to myself and am having the same issue there. Acrobat 2020 version is 2020.005.30436

Also try to repair the installation from the help menu (Win Only) and see if that works.
No changes after running the repair.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
No changes after resetting the preferences for Acrobat 2020 or DC.

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
Created a new profile with no change.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

I ran the cleaner twice, rebooted. Then I installed Acrobat DC from your link and did not change. I also tested with acrobat 2020 again, downloading from this link (https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html) and activating with my license key. Still seeing the same issue, Microsoft Excel is not shown as a file I can convert to a PDF.

[Amal.]

Hi @defaultq9awysak5y7d 

What happens when you try to convert excel files to PDF? Do you get any error messages? If yes, please share a screenshot for a better understanding. A small video recording of the steps and the issue would be beneficial.

Also, try to update MS office and OS once and try to use the application in the new user profile with full admin rights in Win or enable the root account in MAC and check for the issue.

As you have tried most of the troubleshooting steps with no luck, please collect the installation logs from your computer and the Procmon logs (Win only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log files to the cloud, generate the link and share that link with us for further investigation.

Regards

Amal

[defaultq9awysak5y7d]

Excel files will not even show up as a file I can select when creating a PDF, but if I force it to open an excel file by manually typing the name of the file, this is the error I get:

Here are install log and procmon logs:
https://send.vis.ee/download/8805cde367b1c92c/#_CdzDDyxlIIkQRpXzHJ3QA

[MeenakshiNegi]

Hi defaultq9awysak5y7d,

Thank you for sharing the information.

The link you have shared has expired. Would you mind sharing the link to the log file again?

Thanks,

Meenakshi

[defaultq9awysak5y7d]

re-uploaded

https://send.vis.ee/download/0c2d90cc8eee614d/#hHvbwsj-E8-82bSOZM-kKw

[MeenakshiNegi]

Thank you for sharing the logs.

We will get these checked and update you with more information.

We appreciate your patience so far.

-Meenakshi

[defaultq9awysak5y7d]

Any updates?

[defaultq9awysak5y7d]

Any updates or new things I can try?

[MeenakshiNegi]

Hi defaultq9awysak5y7d,

Sorry about the delay in response.

We have shared the information with the team, and they were able to reproduce the issue.

The team is working on the fix. We will update you when the fix is available. 

We appreciate your patience so far.

Thanks,

Meenakshi

[defaultq9awysak5y7d]

Thank you!