Skip to main content
D
defaultq9awysak5y7d
Known Participant
January 23, 2023
Question

Excel files no longer a supported type in Acrobat Pro

  • January 23, 2023
  • 1 reply
  • 5880 views

I'm not sure if it was an acrobat or an adobe update, but for the last month or so I have not been able to convert excel files to PDFs inside of Acrobat. Excel files do not show up as a supported file type, and In Preferences > Convert to PDF, Microsoft Excel is not listed, however, the other Microsoft programs (powerpoint, word, etc...) are listed.

I'm using Office 365 and have tried multiple different channels with no difference between them, changing what version I was on by using these commands:

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /changesetting Channel=BetaChannel
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user

 

I've completely reinstalled both Acrobat and Office 365, still missing the ability to convert excel to PDF inside of Acrobat.

 

I spoke with tech support and they were not helpful, telling me to open the files in excel and then convert them to PDF from there, but that is a much slower process if I need to combine 5 excel sheets into 1 PDF.

Any suggestions are appreciated, thanks!

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 23, 2023

Hi @defaultq9awysak5y7d 

 

Hope you are doing well and sorry for the trouble.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.


If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes.

 

 

Regards
Amal

D
defaultq9awysak5y7dAuthor
Known Participant
January 23, 2023

What is the version of the Acrobat DC you are using?
I'm using Acrobat 2020 primarily, but I'm also an acrobat administrator so I assigned one of our available Acrobat DC licenses to myself and am having the same issue there. Acrobat 2020 version is 2020.005.30436

 

Also try to repair the installation from the help menu (Win Only) and see if that works.
No changes after running the repair.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
No changes after resetting the preferences for Acrobat 2020 or DC.

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
Created a new profile with no change.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

I ran the cleaner twice, rebooted. Then I installed Acrobat DC from your link and did not change. I also tested with acrobat 2020 again, downloading from this link (https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html) and activating with my license key. Still seeing the same issue, Microsoft Excel is not shown as a file I can convert to a PDF.

 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 14, 2023

Any updates on this? It seems to be very random who it is affecting and sometimes it can be fixed by re-creating their local user profile on the computer, but that doesn't always see mto work.


Hi defaultq9awysak5y7d,

 

Thank you for your patience.

The team is still working on this issue. 

We will check with the team for more information.

 

Thanks,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices