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Fikry253224077xtf
Participating Frequently
July 20, 2022
Question

Fill & Sign tool is not available on DC Pro MacBook

  • July 20, 2022
  • 1 reply
  • 1013 views

Hello,

 

I can't find the Fill & Sign Tool on Adobe Acrobat DC Pro, the only tool available is the certificates and it does not allow me to add a simople signature. When I use the website version, I can sign the documents and then download them. Anyone having the same issues, any solutions?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 20, 2022

Hi Fikry

 

Hope you are doing well and sorry to hear that.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Please try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

F
Fikry253224077xtfAuthor
Participating Frequently
July 21, 2022

Hello Amal, I have tried moving the files to desktop and re-launched but it still doesn't show the fill & sign tool. I have removed and re-installed Adobe DC Pro also and still this exists. I have the newest version installed.

 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 21, 2022

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