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MatttyV
Participating Frequently
June 1, 2022
Question

Fill and Sign Issues

  • June 1, 2022
  • 1 reply
  • 4643 views

Hello, 

 

We've been experiencing issues with Acrobat DC where the screen greys out when trying to create or add a signature. I've seen other topics on this issue but none of those fixes have worked. I installed Adobe Creative Cloud and then installed Acrobat. I've made sure that the native OS box is checked as I'm on a Macbook Pro 2021 M1. I've also unchecked use modern interface for signing. Has this issue been resolved or is there plans in the work to resolve this issue?

 

Thanks

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 1, 2022

Hi Mattty V

 

Hope you are doing well and sorry for the toruble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac) installed Go to help > Check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check if the file is stored on a shared network/drive please download it to your computer locally and check.

 

As you have already tried some troubleshooting steps with no luck, please try to reset the Acrobat preferences to default as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 

 

You may also stry to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

M
MatttyVAuthor
Participating Frequently
June 1, 2022

Hello Amal,

 

I currently have version 2022.001.20112 (Adobe Acrobat Pro DC). Checking for updates gives me error: 301. So I've uninstalled/reinstalled but still get that error.

 

The fill and sign issue happens with multiple PDFs. 

 

Thanks

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 4, 2022

Hello Amal, 

 

It's been a while and the issue is still not resolved. Can you please provide an update?


Hi there

 

We are sorry to keep you waiting.

 

Please check if the issue still occurs with the new version 22.1.20169 . Go to Help > Check for updates and reboot the computer once.

 

If the issue still occurs, we would need the fresh logs from the affected machine, please collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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