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ESHTechnical
ESHTechnical
Inspiring
February 23, 2024
Answered

fill and sign not appearing in floating tool bar?

  • February 23, 2024
  • 1 reply
  • 6746 views

I have just installed Adobe DC Pro on a new computer, with Windows 11 Pro.

 

The fill and signature selection does not apper in the floating tool bar, even though its selected in the customisable area, see screen shots. 

 

This is a completly new install on Windows 11 Pro Version 2023.008.20533 64bit 

 

Can anyone advsie me on if there is a setting that needs selecting in preferences to get this to appear as I can now no longer add a signature to my documents as before?

This topic has been closed for replies.
Correct answer ESHTechnical

Hi there

 

We are sorry to keep you waiting.

 

Please update the application to the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

If the issue still occurs we would need the fresh Adobe CC and Procmon logs as you shared earlier.

 

Regards

Amal


Amal, 

 

Thankyou for the response, I have now got this working correctly, I had issues with the removal tool as it was showning both English and Arabic, so after several attemps it installed correctly from the link.

 

Issue seems to be with the install from the cloud service rather than the direct link you provided.

 

Sorted for now, thank you for the help 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 23, 2024

Hi @ESHTechnical 

 

Hope you are doing well and thanks for reaching out.

 

Please try to repair the installation from the help menu (Win Only) > reboot the computer once and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

 

Let us know how it goes.

 

~Amal

ESHTechnical
ESHTechnicalAuthor
Inspiring
February 23, 2024

Not sure why I'm repairing a fresh new install on a new machine, no preferences have been set yet?

 

I had already tried the suggested advice before posting as this did not work either?

 

I'm currently having to work between two machines as one has this option and the new machines doesn't?

 

I have done it again and the fill a sign still does not appear  

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 23, 2024

Also I notice that fill and sign is not in the All Tools section either?


Hi there

 

We are sorry to hear that.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes.

 

~Amal

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