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KiKo12341
Participant
January 11, 2023
Answered

Fill and sign works slow

  • January 11, 2023
  • 3 replies
  • 6949 views

hi all,

 

In the company i work for we have a issue with the fill and sign feature, it works really slow no matter the size of the PDF you try to use fill and sign on.

 

Steps when te problem accurs :

1. open a PDF with adobe reader

2. click the pen it says : sign document by typing or drawing a singature

3. (now the program freezes for 30 seconds) click Sign yourself

4. (program freezes again for 30 seconds) click the signature you want to use

5. (freezes again for 30 seconds) place the signature

 

I tried searching for solutions on the forum but i have not found a sulution for this problem.\

 

Does someone have any suggestions?

    This topic has been closed for replies.
    Correct answer KiKo12341

    I have found a solution.

     

    In the company I work for we Store a copy of our user profiles on a File server, the files we back-up are the documents and the appdata.

     

    It seems in my case that appdata roaming, local and local low needs to be on the computer and cant be synct from the file server.

    Now that we dont store the appdata on the file server everything works a bit better. Fill and sign is not that slow anymore.

    3 replies

    T
    T37970449sql8
    Participant
    June 11, 2024

    I had exactly the same, weird enough when I tried doing the same just on my laptop screen it was pretty much instant, doing it from an external monitor made it take ages.

     

    It's really time this app gets properly fixed, another very annoying bug is that deleting a (picture) signature from the "only" 2 you had installed requires you to press the X several times. Not sure if the app is still processing the first command, or that it just needs several confirmations but surely this is not how it should work.

     

    Please get this app to work properly, like this it daily frustrates so many people around the world....

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 11, 2024

    Hi there

     

    What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.


    Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

    T
    T37970449sql8
    Participant
    June 12, 2024

    Hi Amal,

     

    Thanks for the quick response. The CC log has been uploaded to Adobe through your tool (filename: "AdobeLogs_20240612_114901_984-win-GS"), Diagnostics log ID: 9383deb3-4f95-4f85-916b-23fb185a0aec

     

    Version I'm using is 2024.002.20759

     

    Best regards

    I
    izzuddin bin hj.46355907
    Participant
    December 19, 2023

    I have exactly the same problem. Still don't know how to fix it. It happened as soon as the app was auto-updated. It's really annoying. It happens to all files that I use and all those file are on local disk, not on cloud. If anyone knows how to fix, it'd a great help especially from Adobe itself. Thank you.

      K
      KiKo12341Author
      Participant
      December 19, 2023

      hi,

       

      We are still experienceing this issue.

      In my case it looks like the appdata is stored on a Cloud profile. Adobe needs to acces the appdata while using the fill and sign option.

       

      Now that we moved the appdata to local storage it works a bit faster but still not as fast as it has to be.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      December 21, 2023

      Hi there,

       

      Make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

      Also, try to repair the installation from the help menu (Win Only) and see if that works.

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

      You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

       

      ~Amal

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 11, 2023

      Hi @KiKo12341 

       

      Hope you are doing well and sorry to hear that.

       

      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

      What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

      You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

      Also, try to repair the installation from the help menu (Win Only) and see if that works.

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

      You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

       

      Let us know how it goes.

       

      Regards

      Amal

      K
      KiKo12341Author
      Participant
      January 11, 2023

      hi @Amal. ,

       

      Thank you for the fast response!

       

      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

       

      It seems to be with al Pdfs's i tried to open a few random ones and create a new one.

      In our network all our users have a home directory on a file sever so I tried to move the pdfs to a not synced folder and open them from there. this seems to speed up the procces a little bit but not by much.

       

      Im using the newest version : 2022.003.20310 and there are no new updates.

      Repairing the installation or resetting the prefrences doenst fix the issue.

       

      I created a test user with full admin rights on the computer with a issue and the problem seems to be away.

      We get the feeling it has something to do with folder rights or a policy.

      is there a list with the required permissions for adobe reader?

       

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 11, 2023

      Hi @KiKo12341 

       

      Thanks for sharing the information.

       

      As the application is working fine in the new user profile there isn't much we can do in such case,  please try to repair the affected user profile and see if that helps.

       

      Regard

      Amal

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