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Fill and sign works slow

New Here ,
Jan 10, 2023 Jan 10, 2023

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hi all,

 

In the company i work for we have a issue with the fill and sign feature, it works really slow no matter the size of the PDF you try to use fill and sign on.

 

Steps when te problem accurs :

1. open a PDF with adobe reader

2. click the pen it says : sign document by typing or drawing a singature

3. (now the program freezes for 30 seconds) click Sign yourself

4. (program freezes again for 30 seconds) click the signature you want to use

5. (freezes again for 30 seconds) place the signature

 

I tried searching for solutions on the forum but i have not found a sulution for this problem.\

 

Does someone have any suggestions?

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General troubleshooting

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @KiKo12341 

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jan 11, 2023 Jan 11, 2023

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hi @Amal. ,

 

Thank you for the fast response!

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

It seems to be with al Pdfs's i tried to open a few random ones and create a new one.

In our network all our users have a home directory on a file sever so I tried to move the pdfs to a not synced folder and open them from there. this seems to speed up the procces a little bit but not by much.

 

Im using the newest version : 2022.003.20310 and there are no new updates.

Repairing the installation or resetting the prefrences doenst fix the issue.

 

I created a test user with full admin rights on the computer with a issue and the problem seems to be away.

We get the feeling it has something to do with folder rights or a policy.

is there a list with the required permissions for adobe reader?

 

 

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @KiKo12341 

 

Thanks for sharing the information.

 

As the application is working fine in the new user profile there isn't much we can do in such case,  please try to repair the affected user profile and see if that helps.

 

Regard

Amal

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New Here ,
Dec 18, 2023 Dec 18, 2023

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I have exactly the same problem. Still don't know how to fix it. It happened as soon as the app was auto-updated. It's really annoying. It happens to all files that I use and all those file are on local disk, not on cloud. If anyone knows how to fix, it'd a great help especially from Adobe itself. Thank you.

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New Here ,
Dec 19, 2023 Dec 19, 2023

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hi,

 

We are still experienceing this issue.

In my case it looks like the appdata is stored on a Cloud profile. Adobe needs to acces the appdata while using the fill and sign option.

 

Now that we moved the appdata to local storage it works a bit faster but still not as fast as it has to be.

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi there,

 

Make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

~Amal

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