Fill and sign works slow

[KiKo12341]

hi all,

In the company i work for we have a issue with the fill and sign feature, it works really slow no matter the size of the PDF you try to use fill and sign on.

Steps when te problem accurs :

1. open a PDF with adobe reader

2. click the pen it says : sign document by typing or drawing a singature

3. (now the program freezes for 30 seconds) click Sign yourself

4. (program freezes again for 30 seconds) click the signature you want to use

5. (freezes again for 30 seconds) place the signature

I tried searching for solutions on the forum but i have not found a sulution for this problem.\

Does someone have any suggestions?

[Amal.]

Hi @KiKo12341 

Hope you are doing well and sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

Regards

Amal

[KiKo12341]

hi @Amal. ,

Thank you for the fast response!

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

It seems to be with al Pdfs's i tried to open a few random ones and create a new one.

In our network all our users have a home directory on a file sever so I tried to move the pdfs to a not synced folder and open them from there. this seems to speed up the procces a little bit but not by much.

Im using the newest version : 2022.003.20310 and there are no new updates.

Repairing the installation or resetting the prefrences doenst fix the issue.

I created a test user with full admin rights on the computer with a issue and the problem seems to be away.

We get the feeling it has something to do with folder rights or a policy.

is there a list with the required permissions for adobe reader?

[Amal.]

Hi @KiKo12341 

Thanks for sharing the information.

As the application is working fine in the new user profile there isn't much we can do in such case,  please try to repair the affected user profile and see if that helps.

Regard

Amal

[KiKo12341 · Accepted solution]

I have found a solution.

In the company I work for we Store a copy of our user profiles on a File server, the files we back-up are the documents and the appdata.

It seems in my case that appdata roaming, local and local low needs to be on the computer and cant be synct from the file server.

Now that we dont store the appdata on the file server everything works a bit better. Fill and sign is not that slow anymore.

[izzuddin bin hj.46355907]

I have exactly the same problem. Still don't know how to fix it. It happened as soon as the app was auto-updated. It's really annoying. It happens to all files that I use and all those file are on local disk, not on cloud. If anyone knows how to fix, it'd a great help especially from Adobe itself. Thank you.

[KiKo12341]

hi,

We are still experienceing this issue.

In my case it looks like the appdata is stored on a Cloud profile. Adobe needs to acces the appdata while using the fill and sign option.

Now that we moved the appdata to local storage it works a bit faster but still not as fast as it has to be.

[Amal.]

Hi there,

Make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

[ClaudFiore]

Your stock answers (which I have seen year after year with the same problem) do not resolve the issue. I have the latest version of Adobe Acrobat (both full and reader) and also the older 2020 version. Both are incredibly slow using fill and sign. We have no restrictions on internet, but for some reason, as soon as I start typing (not matter what PDF it is) the spinner comes up and a task which should take 30 seconds now takes a couple of minutes per document to sign. I sign approximately 50 documents each month, and a job which should take an hour at very most, actually now takes me about 2 and a half hours.

I think I need to find an alternative to the "incredibly slow for now reason" Adobe product. It is terrible. What is it that Adobe Reader or Acrobat is doing in the background, I've already opened all on my PDFs and signed in so my signature is loaded, but yet it still goes off to do something on every signle document I need to sign. Just makes absolutely no sense.

Please fix this slowness. It is completely unnecessary!

[ClaudFiore]

There is no fix. Acrobat is obviously trying to do something in the background, even though everything looks like it is loaded. Even when I am disconnected from the internet and using a local signature, it's just ridiculous! This has happened with almost every version of Acrobat I have used, and belive me, I have used many different versions.

Why don't adobe address htis issue instead of giving us stock answers every time?

[Amal.]

Hi there,

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

[T37970449sql8]

I had exactly the same, weird enough when I tried doing the same just on my laptop screen it was pretty much instant, doing it from an external monitor made it take ages.

It's really time this app gets properly fixed, another very annoying bug is that deleting a (picture) signature from the "only" 2 you had installed requires you to press the X several times. Not sure if the app is still processing the first command, or that it just needs several confirmations but surely this is not how it should work.

Please get this app to work properly, like this it daily frustrates so many people around the world....

[Amal.]

Hi there

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[T37970449sql8]

Hi Amal,

Thanks for the quick response. The CC log has been uploaded to Adobe through your tool (filename: "AdobeLogs_20240612_114901_984-win-GS"), Diagnostics log ID: 9383deb3-4f95-4f85-916b-23fb185a0aec

Version I'm using is 2024.002.20759

Best regards

[Amal.]

Hi there

Hope you are doing well.

Please update the application to the new version 24.02.20857 from the help menu > check for updates and reboot the computer once and see if that works.

If the issue still occurs, please share a small video recording of the issue occurring along with the new set of logs file after updating the application.

~Amal

[T37970449sql8]

Hi,

I don't have an option to update through the help menu, perhaps because I'm using Acrobat Standard for Enterprise?

Please advise, thanks.