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khxledz
New Participant
June 28, 2022
Question

fill and sign

  • June 28, 2022
  • 1 reply
  • 416 views

why i cant fill and sign on my mac the pdf i tried in is mine so ,no problem with it the button is appeared but when i click on it nothing happend. also i cant find fill and sign in tools.

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1 reply

Amal.
Community Manager
Community Manager
June 28, 2022

Hi there

 

Hope you are doing well and sorry for the trouble. 

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

khxledz
khxledzAuthor
New Participant
June 29, 2022

i tried now the Adobe Acrobat Reader DC it work on it but in Acrobat DC not Working.

 

Amal.
Community Manager
Community Manager
June 29, 2022

Hi there,

 

We are sorry to hear that. The  issue is already reported to our engineering team, and they are working on it for the fix.

 

We will share the update as soon as we get any news from them.

 

Regards

Amal