Skip to main content
M
mnork
Participant
July 11, 2023
Answered

Filling in a form and a grey box appears

  • July 11, 2023
  • 1 reply
  • 2791 views

I open a form and start filling in the boxes, then a grey pop-up box appears over the document.  I can no longer add text to the document.  All the Acrobat Pro DC drop down menus are greyed out except Copy and Special Characters under Edit and Hide Adobe Acrobat Pro/ Hide Others/ Show All under Acrobat.  I can move the Acrobat document around on the screen but the grey box does not move and it is not selectable.  I have to Force Quit Acrobat and if I again open the document it will recur.  This is the second document that this has happened to out of the last two documents that I have tried.   

    Correct answer mariahweyne

    I can't interact with Acrobat in any way while this box is there. I can't even close it - only via task manager.


    Try these settings:

     

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 11, 2023

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20215 installed. Go to Help > Check for updates and reboot the computer once.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Regards
    Amal

    T
    Thorsten31216479m4zi
    Participant
    July 21, 2023

    I have this exact same issue - trying to edit a local PDF, fresh install of Acrobat Pro via creative cloud subscription, grey box with a spinning/flickering blue circle.

    T
    Thorsten31216479m4zi
    Participant
    July 21, 2023

    I can't interact with Acrobat in any way while this box is there. I can't even close it - only via task manager.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices