Skip to main content
V
victoria5FF819535111
Participant
September 7, 2021
Question

font color lightens after signed with Adobesign

  • September 7, 2021
  • 2 replies
  • 794 views

When I sent documents for signature by Adobe sign, they come back signed and the font color is normal (default black) on the signature part but the rest of the document is extremely light/faint and even lighter when it is printed. Is this due to a default setting I may have in place or how to correct this?

This topic has been closed for replies.

2 replies

V
victoria5FF819535111Author
Participant
September 8, 2021

Hello- please see my comments below in red:

 

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its an issue with a specific file, please share the file with us for checking at our end. It happens to all PDF files

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer. I am currently up to date (21.005.20060)

 

I have tried the remaining options you gave me an I am still getting the same results. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 9, 2021

Hi there

 

We are sorry to hear that the issue still exists.

 

Please share a sample video of the issue and a sample PDF file so that we can try to reproduce it at our end. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 8, 2021

Hi Victoria

 

Hope you are doing well and sorry for the trouble. As described the signed pdf returns with light/faint text and it becomes even lighter on printing.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its an issue with a specific file, please share the file with us for checking at our end.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer.

 

Also try to repair the installation from the help menu (Windows Only) and reboot the computer.

 

You may also try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected  mode and uncheck enhanced security > Click OK and reboot the computer 

Note: Please turn on the security after testing to avoid any security risk

 

Also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices