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89

How can Turn off the 'AI Assistant'?

New Here ,
Jul 16, 2024 Jul 16, 2024

How can I get rid of the horrible 'AI Assisitant' ? I hate, hate, hate, hate eeverything about it. I hate the popups that constantly get in my way every time I open a new PDF, I hate the way it dramatically slows down the application every time I want to just search for something, and I hate that way that it doesn't work at all or provide any value of any form. I just want it gone and never, ever, ever, ever, under any circumstances want it to be there getting in the way of every simple thing I want to do.  Please, please, please, please: how can I make it just go away? I just want to open and look at a PDF for heavens sake, I don't need any of this AI nonsense.

-Ed May

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Al Assistant , PDF
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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 15, 2024 Aug 15, 2024

Hi @Edwin38637954oaar,

You can follow the suggestions from this help page: https://helpx.adobe.com/acrobat/using/disable-generative-ai.html  

This can be done from the App Preferences:

  • Launch Acrobat.
  • Hamburger Icon(New Acrobat) or Edit > Preferences
  • Generative Ai
  • Uncheck - "Enable generate AI feature in Acrobat"
  • Click Ok. 
  • Re-launch Acrobat. 

 

Let us know if you have further questions. 


~Tariq

 

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replies 173 Replies 173
Adobe Employee ,
Sep 12, 2025 Sep 12, 2025

Hi @MARCY_4690,

 

Hope you are doing well. Sorry for the trouble with using Acrobat.

 

You might want to try switching to the Old UI and check if it works.

To do so, go to Menu > Disable New Acrobat > Restart. 

 

Let us know how it goes.


Regards,
Souvik.

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Community Beginner ,
Sep 12, 2025 Sep 12, 2025

Why should we have to switch to the OLD Adobe.  I like some of the new features and the display as well.  I just want the AI crap GONE! GONE, GONE!!!!!

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Community Expert ,
Sep 12, 2025 Sep 12, 2025

>> Look forward to my subscription expiring so I can junk the whole suite and just get the cheapo version of acrobat. 

 

I don't speak for Adobe, but based on your rude and borderline racist comments on this and other posts, all I can say is "don't let the door hit you on the way out". 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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Explorer ,
Sep 12, 2025 Sep 12, 2025

Whilie I don't like his rude and borderline racist way of saying it, I do have to agree that Adobe is forcing AI on us if we want to get any more advancements in other tools which is sad.

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Community Expert ,
Sep 12, 2025 Sep 12, 2025

Not disagreeing. But there are proper ways to express one's frustration and dissatifaction without rule/racist responses. I'm sure those type of responses will certainly make Adobe make the changes being asked for. 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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New Here ,
Sep 29, 2025 Sep 29, 2025

That solution works until Adobe opens again. Then, AI is back. I need another way to get rid of it.

 

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Community Beginner ,
Oct 13, 2025 Oct 13, 2025

Try my solution below. And I really don't know how I got there, but I didn't have close anything out and it worked immediately.

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New Here ,
Oct 08, 2025 Oct 08, 2025

Thank you, Ed May, for putting into words my exact feelings about the "AI Assistant."  May we all experience technology without the useless AI "enhancements" in the future!  Cheers! 

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Community Beginner ,
Oct 09, 2025 Oct 09, 2025

I have finally worked it out. 

Adobe is a front for AI (the mindkiller) it is taking over the known world ( and also the unknown) we are not going to get anywhere now we have released the genie. BUT  if you revert to the previous version and go into Task manager and click on the right settings to stop updates you too can have a relatively AI free Adobe experience, sort of.

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Community Beginner ,
Oct 13, 2025 Oct 13, 2025

I have no idea how I got here, as I have tried so many things, but this actually worked (on a PC) - toggle off the ai per the below: 

hazel_7086_0-1760406560625.png

 

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Community Beginner ,
Oct 13, 2025 Oct 13, 2025

This solution is only relevant for using acrobat within chrome. I typically avoide using chrome at all. 

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Community Beginner ,
Oct 14, 2025 Oct 14, 2025

I'm not so sure that's true (Chrome).  I can open the adobe program and no issues, separate from chrome. I have a place I go where the pdf's are automatically opened in Chrome, and that's where I was having the ai popup driving me insane.  This fixed it.  So, maybe we're not having the same issue, other than that ai is driving us over the edge.

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Community Beginner ,
Oct 14, 2025 Oct 14, 2025

At the top of your image is a url which states that it is a chrome extension with the url "chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/browser/js/options.html". 

I have the same extension. However, I don't do a lot of work in chrome except for accounting. So, I don't encounter it much. I can state that I have the same selector ticked off. This option has no effect on the actual program. Only the extension within chrome. 

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Community Beginner ,
Oct 16, 2025 Oct 16, 2025

Got it. That makes sense.  Hopefully, maybe, this will help somebody out there battling Adobe's AI feature. What a battle!

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New Here ,
Oct 29, 2025 Oct 29, 2025

I have done all of this and the ai still shows up and resets all my setttings. I am trying to get work done and I am constantly hurddling over this ai nonsense that I do not need.

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New Here ,
Nov 03, 2025 Nov 03, 2025

I am looking for a way to turn this off on my Mac and within Chrome. I am generally opening sheet music by pdf, and this is ridiculous to think that AI could summarize it. I've tried AI in my work--it can't even put a G clef on a staff, much less summarize a piece of music. I just want this to go away. I am tired of tech using me to learn. They don't pay me, they shouldn't have access to any of my information. But I teach, so I don't have a choice but to use the tech. Please come up with common sense fixes for this. 

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Explorer ,
Nov 03, 2025 Nov 03, 2025

Hi-

If you scroll up, or back in this topic thread you will find instructions on how to revert back to a previous (ie: pre AI bs) version of Acrobat. 

Go to:

- View menu

- Disable New Acrobat

I think you have to restart the app. The AI stuff should then be gone. 

I did this and am happy with the absence of the AI stuff. 

It's annoying that the default for this is always set to "ON". It's as if Adobe knows that its users wouldn't utilize this awful technology....so they force it on people.

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New Here ,
Nov 03, 2025 Nov 03, 2025
Thank you so much! I started, but after a few pages, I gave up. Wanted
Adobe to know about the music thing--it's ridiculous to force all this on
us. I appreciate your help!



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Community Beginner ,
Nov 03, 2025 Nov 03, 2025
This is great! This certainly seems to have "fixed" the desktop version (at
least for now); thank you!

But, I'm not sure how to apply it on the Acrobat for Google Drive (the
version of Acrobat I use most often) that starts up whenever I try to read
a pdf in Chrome. I can't find the option to revert anywhere; am I just
missing something or is this an option they won't give us?

Thanks again!
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Adobe Employee ,
Nov 03, 2025 Nov 03, 2025

Hi @Jeff37794168kk31,

 

When you open a file on the Acrobat web portal, click on your profile picture in the top-right > click on Settings > and uncheck the box to the right of "Generative AI" > Save > Refresh the page.

 

Hope this is what you were looking for.


Regards,
Souvik.

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Community Beginner ,
Nov 04, 2025 Nov 04, 2025
Thank you, but I did that a long time ago. It was already off, but I turned
it on, saved, refreshed, then turned it back off, saved and refreshed.

Then I closed that window, opened a pdf doc in Google Drive, and it still
shows the AI Assistant icon upper right, and offers to summarize the
document (which is a technical manual, and cannot be summarized--which is
why I'd like it to go away).

Am I missing something, or has Adobe included an on-off button that doesn't
do anything?
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Explorer ,
Nov 04, 2025 Nov 04, 2025

I think this is something that you have to switch off in Google. Maybe it's under 3rd party apps in your Google profile(?) which is under the "Data & Privacy" section (scroll to the bottom). Deselect it and see if that works. 

I'm just guessing here....

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Community Beginner ,
Nov 04, 2025 Nov 04, 2025
I like that guess! There's a place under Google Settings; Extensions; Adobe
Acrobat; Details; Extension Options to Enable Generative AI features in
Acrobat. Looks perfect!

Two problems:
- Why is it so hard to find?
- Why doesn't it change anything when I shut it off? I saved, and
refreshed, and restarted the computer, and went back to check that it was
still off... and it still shows the AI icon and offers to summarize
checklists.

But, thanks--maybe someday I'll get ALL the switches to off. But I doubt
it.
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Explorer ,
Nov 04, 2025 Nov 04, 2025

I think the icon is still visible even when it's disabled. Kind of like in gmail when you don't have google gemini enabled, yet the stupid little diamon icon is still visible in ones gmail. Same for Copilot bs in Word.

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