I got frustrated and opened a Microsoft Word document, starting to completely re-make a PDF. By opening it, suddenly in the background Adobe decided to update.

S_S

Community Manager

Hi @adam_0361,

Hope you are doing well. Sorry for the trouble.

It looks like you formerly installed Acrobat Reader, and later logged in to your Acrobat Pro account, which causes Acrobat to download all the tools in the background.

In such a scenario, run the Acrobat cleaner tool https://adobe.ly/48AEzxl, reboot the computer once, and install the application using the direct link https://adobe.ly/48AEzNR and see if that works for you.

If not, next would be to disable your Defender Firewall for sometime, which might block Acrobat from accessing the sites, necessary to download the tools.

You can disable the firewall by following the steps here: Turn Microsoft Defender Firewall on or off - Microsoft Support.

Note: Please enable the firewall once the process is complete.

Let me know if this helps.

-Souvik

A

Andrew378949080igp

New Participant

Yes

happens regardless of whether I am in Edit mode, or if I change the pdf file that is being editted.

S

Sergio34190120brqp

New Participant

Yes... this is happening on some but not all Adobe PDF files. Any suggestions??

Abambo

Adobe Expert

You may check here and answer all questions. https://community.adobe.com/t5/acrobat-discussions/i-cannot-edit-my-pfd-document/m-p/12077605#M314663. Can you share a file with the issue (be sure that no personal information is part of that file.)

ABAMBO | Hard- and Software Engineer | Photographer

D

Dale27742929jvl2

New Participant

Adobe Used to be easy to use Now all I get is the program reformating the pdf and and not being able to fill in places where i need to Or it suddenly looks like backgrounf code Not worth the money. it turns some portions in Pictures that needed to be edited

Im Just too old to deal with something that hhas become to complex to do basic functions

Abambo

Adobe Expert

Adobe Used to be easy to use

By @Dale27742929jvl2

Adobe is a company! Acrobat is still easy to use if you're doing easy tasks. Your text is difficult to read. You know, well, that a PDF file has been thought to be like a paper copy: there is nothing to modify. And don't confound PDF files with Acrobat. Acrobat is a program, PDF is an international standard, describing how data is structured.

ABAMBO | Hard- and Software Engineer | Photographer

G

gino_8624

New Participant

Well, i totally understood what the person meant. Adobe acrobat used to be so easy to use as far a fillling in and editing previously filled in pdf's. It was when they switched to monthly subscription when I noticed it went to the crapper. Today, i downloaded the one off microsoft store and all day that download thing has been going. Every time i try to edit a pdf, it keeps telling me its downloading the upgrade and to wait until its doe. i sure do miss two cows with the freeware pdf editors. wish it come back

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Sergey25790324tuxl

New Participant

Hi all.

Here is the resolution, that I've found.

The issue is on the Adobe website converter. If the file was converted from word (for example) to PDF using the Abobe website or App - you will get this error message.

To fix the issue, take that problematic PDF, convert it to Word using any free service except Adobe and convert it back to PDF, also using any free site, except Adobe's one. Once done, you will be able to edit the file.

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Tomasz27236099fxce

New Participant

Thank you for the workaround but this is unacceptable not being able to use paid software as intended. Is adobe doing something about it?

R

Ray24441618bj54

New Participant

I have the same problem and have not been able to fix it.

C

Carla243526993cir

New Participant

I am also experiencing this since Saturday - nothing helps. I have the paid version and it was installed - don't I have to just login with my username and password?

AkanchhaS8194121

Brainiac

Hello everyone,

Thanks for reporting this to us.

Would you mind checking your Acrobat login credential? Open Acrobat>click on the profile icon Sign out and Sign In with the correct email address.

If you have the Creative Cloud desktop application installed then you must Sign out of that once and Sign back in with the correct email (have subscription registered under)
Also, ensure that you do not have the Creative Cloud application/Acrobat installed and active on many devices. That could also lead to conflict.

Thanks,

Akanchha

Dave__M

Adobe Expert

What program (Acrobat Pro DC?), and operating system are you using? That dialog does not sound/seem familiar as an Acrobat message.

My best,

Dave

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Annette23226349x8dd

New Participant

I figured out the problem; I did not have the paid version on this laptop
installed and had to access the account online to allow for 2 devices, both
under my spouses name, not mine. My account was not the paid version, and
just adding my email and registration information did not fix

Thanks for your help

A

Annette23226349x8dd

New Participant

I am having the same problem - It is stored locally on my laptop, I cannot convert any documents from pdf to excel or word even though I am signed in, pay for it monthly. It is not on the cloud. I have closed and reopened it, waited extended periods and get the same message. I pay over $400 a year for this application and can't do anything but read pdfs!

A

Annette23226349x8dd

New Participant

To be clear, I get this message: "more tool components are being insatlled, we will let you know when you can use it"

Meenakshi Negi

Community Manager

Hi David,

Thank you for reaching out and sorry for the trouble.

As you have mentioned above, you get the message when you try to edit the PDF. Did you check if the issue occurs with other PDFs or with a particular PDF?

Did the error appear when you click on the Edit PDF tool?

Is that PDF saved locally on the machine or some other location?

Please provide more information to further investigate the issue.

Thanks,

Meenakshi

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Ray24441618bj54

New Participant

In my case, the file can be edited using my laptop but not my desktop.

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