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Participant
March 16, 2023
Question

Install Older version of Acrobat through the Creative cloud

  • March 16, 2023
  • 4 replies
  • 4608 views

Hi,

I need to install an older version of Acrobat Creative cloud.

When I log into Creative cloud desktop installing an older version is not an option.

Under my account I don't have a serial number, so I can't install a downloaded version.

Can anyone please help.

Thanks.

This topic has been closed for replies.

4 replies

Legend
March 16, 2023

The normal "one version and the previous" rule does not apply to Acrobat. Acrobat manages its own updates.

To go back you would need 

1. To know the target version.

2. To have a copy of the download for the updater for that version.

3. To have an older base install. No idea where to get this if you don't have it already.

4. To immediately turn off auto update. (Acrobat can be pretty fast, you may have to set the option and go round again).

kglad
Community Expert
Community Expert
March 16, 2023

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

Ged_Traynor
Community Expert
Community Expert
March 16, 2023

Moved to the Download & Install forum from Photoshop ecosystem

 

Kevin Stohlmeyer
Community Expert
Community Expert
March 16, 2023

Hi @James2891269457vj depending on the version you can check https://prodesigntools.com/ for direct download links to previous builds. If you don't see your specific version, you may need to contact Adobe customer care.

Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.