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Rick Kulacki Jr.
New Participant
September 6, 2022
Question

Internal Error Message when opening View in Menu Bar

  • September 6, 2022
  • 6 replies
  • 11278 views

I have a user that has Adobe Acrobat DC installed on their system (Win 10, build 21H2). They are having an odd issue where anytime they go to the View tab in the Menu Bar, Acrobat will pop up a dialog box "An internall error has occurred" about 5 or 6 times. This happens with either any PDF loaded, or nothing loaded except the application.

 

I have already performed a full uninstall/reinstall of the software earlier, which did not resolve the issue. I also had them sign out and sign back into the application, with no change. No other users are reporting this issue at this time.  I also disabled protected mode to see if this fixed the issue and it did not. 

 

Any insight on how to resolve or where to look?

This topic has been closed for replies.

6 replies

sukuece619@gmailcom
sukuece619@gmailcom
New Participant
February 23, 2023

This works. 

Windows file Explorer > View > Deselect preview pane

    ls_rbls
    ls_rbls
    Community Expert
    February 23, 2023

    Thank you for sharing this!!

    ls_rbls
    ls_rbls
    Community Expert
    November 5, 2022

    ++Adding to the discussion

     

    All concerned,

     

    Please evaluate my remarks in the link posted below.

     

    I've been trying to help other users with the same (or similar) issue:

     

    J
    Juergen26776065atfu
    New Participant
    November 7, 2022

    Hello,

     

    am facing the same problem. "Internal Error" upon trying to change the viewing options via the submenue.

     

    Did also try the solution options provided here in the thread. Did not help.

     

    Question: Is posting here similar to opening a ticket? In other words, are Acrobat employees reading the postings here and take action on it?

     

    LG, Juergen

      J
      Juergen26776065atfu
      New Participant
      November 7, 2022

      ... to add on top, after having done a more detailed analysis:

      - De-Installed Acrobat DC Pro (64bit !)

      - Installed Adober Acrobat Reader (64bit). Problem is gone.

      - De-Installed Acrobat Reader

      - Installed Acrobat DC Pro (32bit) from Offline-Install Archive -> Problem is gone.

       

      Not sure, what I will be missing by using the 32bit-Version instead of the 64bit version.

        C
        Chase26969667w7ub
        New Participant
        November 4, 2022

        I'm having the same issue as well.  I'm also getting the error when I right click in the bookmarks pane on the left side of the screen.

          D
          Dandy Dani
          Participating Frequently
          October 19, 2022

          Need a solution for this. Acrobat has not worked properly without INTERAL ERROR all week and is freezing and crashing everything. I have uninstalled reinstalled I lost count how many times. I have contacted Adobe and got my IT department involved and it is still not fixed. Any updates on this? It looks like a LOT of users are having this same issue.

            M
            mmaureen
            New Participant
            October 29, 2022

            I am having the same issue. Started recently. Acrobat runs another instance of the program every time I try to open a pdf. It is also running acroCEF multiple times.Even after I delete all processes Acrobat will still send 'an internal error occurred' to my screen every few minutes. Checked permissions, did Repair Installation but nothing helps.

            T
            Tianyou26660156th0x
            New Participant
            October 18, 2022

            Do we have a solution for this? I am getting exactly the same error on my Acrobat 64bits.

              S_S
              Community Manager
              S_SCommunity Manager
              Community Manager
              September 6, 2022

              Hi @Rick Kulacki Jr.

               

              Hope you are doing well. Sorry for the trouble.

               

              You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

               

              Please go to Edit > Preferences > Page Display > Under rendering, Uncheck 'Use Page Cache' > Click OK and reboot the application.

               

              Let us know how it goes.

               

              -Souvik.

              R
              Rick Kulacki Jr.Author
              New Participant
              September 7, 2022

              Just tried that with the user, and no change. File, Edit, Window, E-Sign, and Help all work in the Menu Bar. View will cause 6 "An Internal Error has occurred" pop ups to show, then the sub menu appears, but is not active. 

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              September 13, 2022

              Was this ever resolved?  I am getting exactly the same "internal error'.  I have tried reinstalling acrobat pro dc as well as steps above.  I do not to have open a file -- just  open the application.  And then select, say, veiw menu.   5 cycles of "internal error" "ok" and I have control again. But the view menul is frozen/inactive on top of all else until I close acrobat.


              Hi @Egbert26084717gvpf 

               

              We are sorry to hear that. In order to deep dive into the issue and understand it better, we would need the above-requested logs so that we can isolate it for the fix.

               

              ~Amal

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