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Garrett Printing
Garrett Printing
Inspiring
October 5, 2021
Answered

No preview on ruler guides

  • October 5, 2021
  • 4 replies
  • 9781 views

Is anyone else having a problem lately with the ruler guides not showing when you drag a guide from the ruler until you let it go? SO not cool. I REALLY need this to work! Tried uninstalling, reinstalling, using acroclean, signing out, signing in, rebooting. HELP!

Correct answer Amal.

Slight solution:
I discovered guides will appear if i double-click on the ruler itself at the point i want.
Not perfect, but its something. 

Now if only i could crop.


Hi  All

 

Sorry to keep you all waiting. This issue was addressed with the Dec release of Acrobat Application. Please make sure you have the application updated to the latest version, 24.05.2039X, from the help page > Check for updates and reboot the computer once. 

 

 

4 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 12, 2023

Hi @Garrett Printing 

 

Hope you are doing well.

 

The new version of Acrobat 22.3.20310 is now available, addressing the fix. Please update the application from the help menu > Check for updates and reboot the computer once.

 

For more information about the new version, please go through the page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

Garrett Printing
Garrett PrintingAuthor
Inspiring
January 12, 2023

Hi Amal,

 

This is awesome! HOWEVER, the guides still don't show IN the ruler. If you take a look at previous versions and drag the guide out from the ruler, you'll see how the guide extends INTO the ruler so that you can see the exact positioning of the guide. Without that, you are required to zoom in so that the edge of the document is either on or overlapping the ruler to see where your guide is. (I had mentioned this issue along with the one that actually got fixed over a year ago) Please see attached video showing if the document is not zoomed in so that it's against the ruler, you have no way of knowing where your guide is! Note this problem as I'm dragging a guide from the top ruler to let's say 9". Unless I'm zoomed in with the document up against the ruler, I have NO CLUE where the guide is, only an estimation. While this isn't crucial, it's VERY annoying and an added step to have to zoom in far enough to see the guide up against the ruler instead of extending across the entire workspace INTO the ruler itself. I know I'm repeating myself here but I just want to be very clear on describing the problem.

 

Hoping it doesn't take another year to fix THAT bug. 😞

 

Thank you for the update on ONE of the issues, anyway!

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 12, 2023

Hi @Garrett Printing 

 

Please make sure you have the recent version 22.3.20310 installed and try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.


If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know if the issue still persists.

 

Regards

Amal

JR Boulay
JR Boulay
Community Expert
October 28, 2021

It reminds me of Acrobat X

🙂

Acrobate du PDF, InDesigner et Photoshopographe
D
default1sxpboznmya5
New Participant
October 28, 2021

Hi Gregk,

we have the same problem on two macs. 

Additionally the frame edges are not shown when I want to scale a object.

May be this happend when updating the software?! Hope help is coming... 🙂

 

Greez,

Benny

    P
    Prepress CT
    Participating Frequently
    January 7, 2022

    Me too! I was just popping back in to see if there were any answers to this and I see Adobe just continues to run in circles and never answer the question or just bypass it altogether. Not sure why it's just a painstaking job to address an issue like this, when it seems to be a bug that has shown up with the recent update. If I roll back to a previous version, it works fine. I'd like to reply to Amal but unfortunately, the reply button is grayed out. So frustrating! I see if I drag a guide out from the ruler and then drop it, it THEN shows up and I can drag it around from there, but still have the issue of the guide not showing IN the ruler as it used to. You have to either turn on the cursor coordinates tool or adjust the window all the way in so the document is against the ruler to see the measurement where the guide is. Shouldn't have to jump through this many hoops to simply view the measurement IN the ruler! Hope to hear a response on this soon.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 5, 2021

    Hi Gregk

     

    Hope you are doing well and sorry for the trouble.  As described, the ruler guides not showing when you drag a guide from the ruler.

     

    I have tried to reproduce the issue on my end and its working fine. Would you mind sharing the video recording of the steps you are doing for a better understanding?

     

    What is the version of the Adobe Acrobat DC and the OS you are using? To check the version, go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for Updates and reboot the computer once.

     

    Are you on Mac or Windows machine and what is the version of the OS? Please try to repair the installation (Win Only) from the help menu and reboot the machine once and see if that works.

     

    You may also try to reset the acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that makes any difference.

     

    Also please go through the help page - https://helpx.adobe.com/acrobat/using/grids-guides-measurements-pdfs.htmland see if that works for you.

     

    Regards

    Amal

     

     

      P
      Prepress CT
      Participating Frequently
      January 7, 2022

      Here's a screen recording. Notice the guide does NOT show in the ruler like it used to. Also the guide does not show when dragging from the ruler to the document until you drop it.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 7, 2022

      Hi there,

       

      We have already shared the details with the engineering team to have a look and they are working on it.

       

      We haven't shared any information around the same, we will share the update as soon as we will hear anything form them.

       

      Regards

      Amal

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