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Peter-S
Participating Frequently
June 1, 2022
Question

O365 Word with Adobe Acrobat 2020 Pro - Revision/Compare not kept when converting

  • June 1, 2022
  • 3 replies
  • 4508 views

Hello!

I have a werid one here, and I am sure it is a setting I am missing. In Word, using Adobe 2017, when we did a compare of two documents, we would save the new revised document with all the notes and etc in the new PDF. Now in the 2020 version we are seeing either it is saving the document, pretty much as the orginal OR it strips everything out. I have gone through the settings a few times and not sure what I am missing.

IF I use the builtin Word options for PDF conversion it works just fine.

    This topic has been closed for replies.

    3 replies

    P
    Peter-SAuthor
    Participating Frequently
    June 14, 2022

    Hello,

    Can anyone else please help?

    P
    Peter-SAuthor
    Participating Frequently
    June 2, 2022

    Hello Amal!

    This is every word document where we use the Adobe Plugin. I installed it on another machine, brand new install and it is doing it there as well. 

     

    I have also checked for updates and there are none. 

     

    So pretty much it is the defaults after the installation and updated with this issue.

    P
    Peter-SAuthor
    Participating Frequently
    June 13, 2022

    Hello? Amal? Have you checked the information you requested?

    P
    Peter-SAuthor
    Participating Frequently
    August 15, 2022

    Hello,

     

    Any update on this? It has been quite a while and I was hoping to have a solution by now. Please let me know how I can resolve this for my users.


    Amal?

     

    Any update on this?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 1, 2022

    Hi Peter

     

    We are sorry to hear that. Would you mind sharing the version of the Acrobat 2020 you are using? To check the version go to help > Check for updates and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If it's a file-specific issue, please share the PDF file in question with us so that we can check it at our end.

     

    Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Please try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

     

     

    Regards

    Amal

     

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