All of the sudden it is incredibly slow to open and close files, even small ones. This suddenly began a few hours ago and is still going. Anytime I open or close it takes about 30 seconds.
We are sorry for the trouble. As described, it is incredibly slow to open and close files
Is this an issue with a particular PDf file or with all the PDFs? Please try with a different pdf file and check.
What is the version of the application you are using? To check the version please go to Help > About Adobe Acrobat/Reader DC. Make sure you have the latest version. Go to Help > Check for updates
Also, you may try the following preference settings and see if that help:
Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > General > Uncheck, 'Show online storage when opening file' > Click OK
Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Enhanced security > Turn off the protected mode and uncheck ''enhanced security' > Click OK Note: Please turn on the security after testing
We're having the same issue since we installed Acrobat Pro DC 2020.012.20048. It can take up to 20 minutes before the file opens. Restarting the computer fixes the issue temporarily. Looks like a memory leak because it only happens if you open multiple files.
I have the same issue. Tried the solutions below, plus quit application and restarted. Same issues. Takes much longer to close a pdf file...clock spins whereas before it was immediate. Opening is quick but not the other way around.
We are sorry to hear that. Please make sure you have the recent version 22.2.20191 installed. Go to Help > check for updates and reboot the computer once.
You may also try to repair the Acrobat installation from the help menu (Win Only) and see if that works.
Was this ever resolved? I've got three computers now that won't handle pdfs. Takes minutes to open and close a file. The first started off fast then gradually slowed to a stop, then the second, then the third.
Maybe the files are a problem - but when Adobe grinds down, it won't work with any file - as if something in the software is holding it up. Maybe some scanner looking at each file as it opens/closes? Maybe some Adobe string looking for the internet or cloud? I don't know.
The versions on two of the machines are Adobe Pro Version 2017.012.30262. The third one is Adobe Pro X.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.
Also try to repair the installation from the help menu (Win Only) and see if that works.
For testing purposes, turn off the protected mode. Go to Edit (Win), Adobe Acorbat (Mac) > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' . Click OK and reboot the application.
Note: Plese turn on the security after testing to avoid any security risk.
Just wondering if a resolution was found for this as we are now experiencing the issue. The program will just hang for 10 seconds then eventually close.
Workaround about keeping it open and just closing tabs worked, but not a suitable solution.
The program is up to date, and the document has been reduced to 1 and the protected mode has been switched off to no avail.
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
Also try to repair the installation from the help menu (Win Only) and see if that works.
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
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