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MyangoUtmost
MyangoUtmost
Known Participant
December 26, 2023
Question

PDF Acrobat latest version not showing my embedded images in doc!

  • December 26, 2023
  • 2 replies
  • 1640 views

I have a file that has bookmarks, it's a legal document for Supreme Court California, my image is on many pages small block. It doesn't show on the saved file, but it shows in preview app on Mac and Adobe Acrobat. The PDF on other devices doesn't show the image. I know it's Christmas but this document is due midnight.

    This topic has been closed for replies.

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    December 26, 2023

    Try this: Go to Edit (or the Acrobat menu if you're on a Mac) - Preferences - Page Display and tick "Show large images".

    MyangoUtmost
    MyangoUtmostAuthor
    Known Participant
    January 30, 2024

    I just got back to Court though I have written other documents since, the error occured again but at least now I know, I will attempt this when I complete my next moyions. Thanks. I tried converting the PDF to WORD through the adobe converter but things shift. I'm gonna try word to see if the workflow is faster, attorneys tell me that Acrobat cant handle long filings. TY...   

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 26, 2023

    Hi @MyangoUtmost

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    What is the workflow/steps you are doing? A small video recording of the steps and issue would be very helpful for more clarity.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights or enable the root account in MAC https://support.apple.com/en-in/102367 and try using the application there and check.

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

     

    ~Amal

    MyangoUtmost
    MyangoUtmostAuthor
    Known Participant
    January 30, 2024

    I just started writing for Cour againt, the issue was on many documents and I dont understand why the image would disapear, though it showed on preview.app and the adobe. Is there a setting that makes references to images locally and not embeded? What sucks is I had a Document with the Court of Appeals rejected, and they don't tell you why as per protocol. Then I snet it to the Supreme Court and Caught the bug excluding the images which happen to be signatures. Right now im trying to try word instead. I have years of documents in Acrobat but I always have down time and crashes. This was the worst. Just know there's a Supreme Court filing mentioning an Adobe bug with images. Major drop of the ball...

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