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Arthur2378018390el
New Participant
March 28, 2022
Question

PDF Printing causes program to crash

  • March 28, 2022
  • 1 reply
  • 6170 views

When I hit the 'Print' option in Acrobat Reader it immediately crashes, and if I go back into the reader I have to restore the document I was trying to print.
I am using Windows 11.

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 29, 2022

    Hi Arthur

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to help > Check for updates and reboot the computer once.

     

    Also, try to repair the installation from the help menu and see if that works.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try to open it and check.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Also please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and check if that works.

     

    Regards

    Amal

     

     

     

     

      A
      Arthur2378018390elAuthor
      New Participant
      April 4, 2022

      Thanks Amal but none of the solutions you suggested worked.

      I've never had this problem before so I can only assume is to do with the MS Windows 11 operating system.

       

      Arthur

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 5, 2022

      Hi there

       

      We are sorry to hear that.

       

      Would you mind collecting the Adobe Crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation of the issue?

       

      Regards

      Amal

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