Skip to main content
P
psproduction15CB4
New Participant
September 20, 2021
Answered

Problems with making comments in Adobe Acrobat Pro DC

  • September 20, 2021
  • 13 replies
  • 24774 views

Hi there,

I don't know if anyone can help me or has experienced the same issue, but I have used the Comments function in Adobe for years. I work for a book publisher and when proofreading a document, for example, if I ever wanted to delete a highlighted word I could just highlight the word and press the 'delete' button on the keyboard and it would put a strikethrough on the word, rather than me having to press the strikethrough button on the toolbar. Similarly, if I wanted to add a word I could just click on the PDF where I wanted the word to go and begin typing and Adobe would automatically open up a note to replace the text. 

When I first open the PDF everything works as normal, but after the first note things stop working, so the only way to get around this is to press the relevant toolbar option at the top, which is a pain. Sometimes the comments work but take absolutely ages to appear. I've attached a video where I am typing a correction, but it takes a good 10 seconds for anything to appear as a comment.

Anyone have any ideas?

The verison of Adobe I'm on is 2021.007.20091.

Cheers,

Matt

 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    Would you mind sharing the version of the OS you are using? Also please check for any missing/pending updates for the OS and try updating it and check.

     

    Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works

     

    You may also try to create a new test user profile with full admin rights or enable the root account on MAC and try using the application there and check.

     

    Regards

    Amal

    13 replies

    Show previous replies
    L
    Lorel 5C88
    Participating Frequently
    September 23, 2021

    Matt, just wanted you to know that I'm having the same problem. I am a proofreader and am being driven 'round the bend with this. Today for a few brief, shining moments, I was able to comment the "old" way, but the magic disappeared. I'm looking forward to hearing whether (or not) we can solve this issue. It has slowed down my productivity massively.

     

    Lorel

      A
      Angela5E4D
      Participating Frequently
      September 20, 2021

      Hi Matt

      I have exactly the same problem. I also use it for proofreading. I could comment/mark-up PDFs no problem two weeks ago and now suddenly I can no longer use my keyboard or mouse to position the cursor and start typing/deleting text. I also end up having to use the toolbar, which is time consuming.

      I am using Creative Cloud and am using the same version as Matt - Adobe Acrobat Pro DC 2021.007.20091

      I do not have the files that Harsh in his link recommended I delete.

      Thanks,

      Angela

        A
        Angela5E4D
        Participating Frequently
        September 20, 2021

        Hi Matt

        I managed to find this file com.adobe.Acrobat.Pro.plist on my Mac

        I quit Acrobat, deleted this file, and then restarted Acrobat by opening the PDF I was initially working on.

        I can now delete by selecting the text and pressing my delete button on my keyboard, and I can also now insert text at my cursor - rather than using the toolbars.

        Seems to be working so far... worth giving it a go.

        Good luck!

        Angela

         

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          September 30, 2021

          Hi Amal

          Is there a way to rollback to a previous version of Adobe Acrobat Pro DC? I do not have an option of 'Older versions' in the Creative Cloud.

           

          I have uninstalled and reinstalled umpteen times, deleted the com.adobe.Acrobat.Pro.plist file to no effect, etc...

           

          This latest update has pretty much rendered any PDF editing/commenting unusable. People in the publishing industry use Adobe Acrobat PRO on a daily basis and often have short, quick deadlines.

          The reduction in productivity is unnacceptable when we are paying a lot of money for the Adobe Acrobat Pro DC software.

           

          Please provide guidance for how to rollback to a previous version so we can continue our work.

           

          Thanks

          Angela


          Hi Angela

           

          I have shared more details in private message  please check.

           

          Regards

          Amal

          Harsh Vardhan Pareek
          Community Manager
          Harsh Vardhan PareekCommunity Manager
          Community Manager
          September 20, 2021

          Hi @psproduction15CB4 

           

          Hope you are doing well.

          Thanks for providing the details. As mentioned in the issue description that it takes few seconds to open the text comment box while adding a note to replace it. We have tried to reproduce the issue but it is working fine. Kindly follow the steps provided in the below-mentioned help article to reset preferences to default and restart the application:

          https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082

           

          Let us know if that works.

           

          Thanks,

          Harsh

           

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          September 20, 2021

          Hi there

           

          ++ Adding to the discussion, we need some more information as below:

           

          Please share the logs of the affected machine so that we can narrow down and isolate the issue

          For Mac: Please collect the logs using the log collector tool as desscribed in the help page https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

          For Windows: Please download the procmon tool here https://docs.microsoft.com/en-us/sysinternals/downloads/procmon run the procmon tool and regenerate the issue and collect the logs.

          Please share the collected logs using the Document Cloud service as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

           

          Also please share the afftected PDF file and a small video recording of the issue so that we can check it at our end.

           

          Regards

          Amal

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices