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Scout myname
Scout myname
Known Participant
May 30, 2023
Question

Rendering fails on zoom and page scroll. Error window sometimes appears saying a memory fails

  • May 30, 2023
  • 1 reply
  • 1785 views

Rendering Out of Memory error while scrolling through pages

Rendering fails when zooming in and out on pages

 

This appears to be a reoccurrence of an issue that has occurred many times. The update described on this page appears to have been a fix for it two years ago. (https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-update-is-live/td-p/12412471 )

 

It has been happening for a few weeks. I have tried

Repair Installation (Option under Help in Acrobat)

Uninstalled/Re-installed Acrobat

Uninstalled/Re-installed all Creative Cloud apps.

 

Prior to the last few weeks, I have had no problem with Acrobat. I've had dozens of documents open and never had an issue.

 

My System Parameters are below.

Account Detail:

   User Rights: Admin

   User Account Control: Default

   Process Integrity: High

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Protected View: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Applications Installed:

   Office Version: Office 2016 64-bit

   Outlook Version: Outlook 2016 64-bit

Available Physical Memory: 4115132 KB

Available Virtual Memory: 371352 KB

BIOS Version: DELL   - 1072009

Default Browser:

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

 

Display Detail:

   Screen Width: 3840

   Screen Height: 2160

   Number of Monitors: 2

   Number of Mouse Buttons: 8

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card: NVIDIA GeForce RTX 3070

    Version: 31.0.15.2824

    Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

    Version: 23.1.20174.0

    Creation Date: 2023/05/05

    Creation Time: 7:12:42 AM

Monitor:

    Name: NVIDIA GeForce RTX 3070

    Resolution: 3840 x 2160 x 60

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.22621 

Page File Space: 44680448 KB

Processor: Intel64 Family 6 Model 167 Stepping 1  GenuineIntel  ~3600  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

Total Physical Memory: 16368896 KB

Total Virtual Memory: 4194176 KB

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\WINDOWS

 

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 31, 2023

Hi @Scout myname 

 

Hope you are doing well and sorry to hear that.

 

As you already have the latest version of Acrobat, please go to Edit > Preferences > Page Display > Under Rendering, Uncheck 'Use Page Cache' > Click OK and reboot the computer once and see if that works.

 

Also check for any missing/pending update for Windows OS and try updating it.

 

Let us know how it goes.

 

Regards

Amal

    Scout myname
    Scout mynameAuthor
    Known Participant
    June 20, 2023

    Hi Amal,

    I can confirm this has worked.

    I no longer get the "Memory" error or "can't render" error, or"complete failure to render any pages" error.

    Can I suggest error message provide this suggestion automatically or include some monitoring of the cache so this simple but large error can be resolved immediately.

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