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Request e-signatures doesn't work

Community Beginner ,
Apr 07, 2022 Apr 07, 2022

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"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

 

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

 

I have had to subscribe to DocuSign to get things done.

 

Please Adobe, it shouldn't be this difficult!

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Security digital signatures and esignatures

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correct answers 2 Correct answers

Community Beginner , Apr 23, 2022 Apr 23, 2022

Here's part of an email I received from Adobe Customer Services:

"We understand that you are not able to use our Send for Signature service and it will require us to manually archive the account and provision the change."

This has now happened, and it looks like it has fixed the problem.

Useful for anyone else experiencing this issue!

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Community Beginner , Feb 03, 2023 Feb 03, 2023

Enable tls 1.2 in internet explorer. Adobe has been no help 

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Is there a clear answer as to how to resolve this issue?  Very frustrating. 

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi there

 

Have you tried the steps suggested above? Also try requesting signatures via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

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New Here ,
Oct 10, 2022 Oct 10, 2022

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I have the same issue when requesting signatures. I tried all the trouble shooting listed in this forum to no avail. What's next????

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Community Beginner ,
Oct 10, 2022 Oct 10, 2022

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Hi @Amal. 

Could we get the Customer Service contact that solved the issue for Fiona O?

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi @Ruben26482036rrvh @hulfah 

 

I have shared more details with you in a private message, please check.

 

Regards

Amal

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Will you share with me, too, pls. e-Sign hasn't worked for months and months now 😞

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New Here ,
Dec 02, 2022 Dec 02, 2022

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I would also appreciated if you could share this with me as well.  I am having the same issue for past several months.

 

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi @Brigitte Anders-K @Justine274066143nmi 

 

Please check the private message for more information.

 

Regards

Amal

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Community Beginner ,
Feb 02, 2023 Feb 02, 2023

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Hi, would you be able to send me the instructions? I'm experiencing the same issue as the other user

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Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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Thanks team. The issue was solved.

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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This is exactly the same issue I have been having. 

 

Incredibly frustrating. 

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Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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Enable tls 1.2 in internet explorer. Adobe has been no help 

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New Here ,
Dec 15, 2022 Dec 15, 2022

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I am having the same issue and I am getting the same error. 

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Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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Enable tls 1.2 in internet explorer. Adobe has been no help 

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New Here ,
Feb 19, 2023 Feb 19, 2023

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Having the same issue here. No idea how to fix it. Running OS Ventura 13.2.1

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Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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Same issue as Mirella27824901f1xb here,

how to fix?

It seems there's not a valid common solution for every account yet.

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Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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Yes --- the issue is still persisting. Adobe should just inform its users
that it does not have the e-signature function since it does not work.

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New Here ,
May 15, 2023 May 15, 2023

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Yes, I am encountering the same issue. There are many ways to sign dobe documents, it almost seems computer dependent which way works. I'm not sure what to do, but our entire agency is switching to Docusign because of this. It is just unfortunate to have 2 software subscriptions when you should not have to. 

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi @Joseph298973924pm8 

 

Please check the correct answers provided in the similar discussions listed below and see if that works:

https://community.adobe.com/t5/adobe-acrobat-sign-discussions/access-token-provided-is-invalid-or-ha...

https://community.adobe.com/t5/acrobat-discussions/access-token-provided-is-invalid-or-has-expired/m...

 

Let us know how it goes.

 

Regards

Amal

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Community Beginner ,
May 16, 2023 May 16, 2023

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Hi Amal,

Linked solutions provided come a 2018 and 2020 post, that might be no longer valid for this purpose in 2023.

For example one solution suggested to turn "Adobe Sign Manage" switch on in the Adobe Document Cloud.

That switch it's not longer there, since the user interface changed and that option might be somewhere else in the Adobe account settings.

The other one seem to be a signature related issue, but not exactly this one.

Is there a more recent solution for us with the problem above?

Thanks.

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New Here ,
Sep 19, 2023 Sep 19, 2023

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Hi team,

 

I have installed Adobe Acrobat Pro DC and am trying to request e-signatures but to no avail - it should look like the page on my colleague's screen, but all I can see is the fill-and-sign function without the request e-signatures. Please refer to the screenshots attached - we're paying for this Pro subscription service and it's infuriating how long this is taking given that it is a paid service, worse still that it's affecting my daily work. 

 

Like the above, I have uninstalled, re-installed, restarted my computer and done everything I possibly could and I still cannot click the request 'e-signature' button. I would like to request for the contact of the Customer Services that helped one of the people here solve their issue please, and would appreciate if you do not send me a link to a outdated forum answer that is irrelevant.

Thank you.

Rayson

e-sign no request signature.jpge-sign request signature.png

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Adobe Employee ,
Sep 20, 2023 Sep 20, 2023

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Hi @Rayson324045316mdy 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the file is not secured or password protected.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

~Amal

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New Here ,
Nov 14, 2023 Nov 14, 2023

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I just did a reinstall of Adobe Prof and I am having the 72% issue now.  Did anyone figure it out?

 

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Adobe Employee ,
Nov 20, 2023 Nov 20, 2023

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Hi there

 

We are sorry for the delayed response. please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/send-for-signatures-hangs-at-72-still/td-p/119434... and see if that works.

 

~Amal

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New Here ,
Jan 08, 2024 Jan 08, 2024

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LATEST

Dear adobe team, when I try to send a document for signature, it shows the attached error.

Adobe DC is uninstalled.

Temporary files were deleted.

I reinstalled adobe DC.

Error persists.

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