Request e-signatures doesn't work

[Maria Stoneman]

"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

I have had to subscribe to DocuSign to get things done.

Please Adobe, it shouldn't be this difficult!

[Maria Stoneman · Accepted solution]

Here's part of an email I received from Adobe Customer Services:

"We understand that you are not able to use our Send for Signature service and it will require us to manually archive the account and provision the change."

This has now happened, and it looks like it has fixed the problem.

Useful for anyone else experiencing this issue!

[Kevin24695050s3d2]

Is there a clear answer as to how to resolve this issue?  Very frustrating. 

[Amal.]

Hi there

Have you tried the steps suggested above? Also try requesting signatures via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

Regards

Amal

[Brigitte Anders-K]

I have the same issue when requesting signatures. I tried all the trouble shooting listed in this forum to no avail. What's next????

[Ruben26482036rrvh]

Hi @Amal. 

Could we get the Customer Service contact that solved the issue for Fiona O?

[Amal.]

Hi @Ruben26482036rrvh @hulfah 

I have shared more details with you in a private message, please check.

Regards

Amal

[Brigitte Anders-K]

Will you share with me, too, pls. e-Sign hasn't worked for months and months now 😞

[Justine274066143nmi]

I would also appreciated if you could share this with me as well.  I am having the same issue for past several months.

[Amal.]

Hi @Brigitte Anders-K @Justine274066143nmi 

Please check the private message for more information.

Regards

Amal

[Itdreamteam123]

Hi, would you be able to send me the instructions? I'm experiencing the same issue as the other user

[Ruben26482036rrvh]

Thanks team. The issue was solved.

[hulfah]

This is exactly the same issue I have been having. 

Incredibly frustrating. 

[Itdreamteam123]

Enable tls 1.2 in internet explorer. Adobe has been no help 

[Patrick27591694x6qi]

I am having the same issue and I am getting the same error. 

[Itdreamteam123 · Accepted solution]

Enable tls 1.2 in internet explorer. Adobe has been no help 

[Suzanne28486639a7u2]

Having the same issue here. No idea how to fix it. Running OS Ventura 13.2.1

[Ksasa]

Same issue as Mirella27824901f1xb here,

how to fix?

It seems there's not a valid common solution for every account yet.

[hulfah]

Yes --- the issue is still persisting. Adobe should just inform its users
that it does not have the e-signature function since it does not work.

[Joseph298973924pm8]

Yes, I am encountering the same issue. There are many ways to sign dobe documents, it almost seems computer dependent which way works. I'm not sure what to do, but our entire agency is switching to Docusign because of this. It is just unfortunate to have 2 software subscriptions when you should not have to. 

[Amal.]

Hi @Joseph298973924pm8 

Please check the correct answers provided in the similar discussions listed below and see if that works:

https://community.adobe.com/t5/adobe-acrobat-sign-discussions/access-token-provided-is-invalid-or-ha...

https://community.adobe.com/t5/acrobat-discussions/access-token-provided-is-invalid-or-has-expired/m...

Let us know how it goes.

Regards

Amal

[Ksasa]

Hi Amal,

Linked solutions provided come a 2018 and 2020 post, that might be no longer valid for this purpose in 2023.

For example one solution suggested to turn "Adobe Sign Manage" switch on in the Adobe Document Cloud.

That switch it's not longer there, since the user interface changed and that option might be somewhere else in the Adobe account settings.

The other one seem to be a signature related issue, but not exactly this one.

Is there a more recent solution for us with the problem above?

Thanks.

[Rayson324045316mdy]

Hi team,

I have installed Adobe Acrobat Pro DC and am trying to request e-signatures but to no avail - it should look like the page on my colleague's screen, but all I can see is the fill-and-sign function without the request e-signatures. Please refer to the screenshots attached - we're paying for this Pro subscription service and it's infuriating how long this is taking given that it is a paid service, worse still that it's affecting my daily work. 

Like the above, I have uninstalled, re-installed, restarted my computer and done everything I possibly could and I still cannot click the request 'e-signature' button. I would like to request for the contact of the Customer Services that helped one of the people here solve their issue please, and would appreciate if you do not send me a link to a outdated forum answer that is irrelevant.

Thank you.

Rayson

[Amal.]

Hi @Rayson324045316mdy 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the file is not secured or password protected.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

~Amal

[David Koegel]

I just did a reinstall of Adobe Prof and I am having the 72% issue now.  Did anyone figure it out?

[Amal.]

Hi there

We are sorry for the delayed response. please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/send-for-signatures-hangs-at-72-still/td-p/119434... and see if that works.

~Amal

[Francisco Hip34668464as6r]

Dear adobe team, when I try to send a document for signature, it shows the attached error.

Adobe DC is uninstalled.

Temporary files were deleted.

I reinstalled adobe DC.

Error persists.