Save File Icon Greyed Out

Question

Hi,

I'm using Adobe Acrobat Reaser (64-bit) Version 2023.001.20174 running Windows 10.

After I have downloaded and opened my PDF I see that my "Save file (Ctrl+S)" is greyed out.

Is there a way through preferences to enable that everytime I open a PDF file?

Thanks

Amal. · Answer

Hi @Patrick300487857mxd

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Also, please try to turn off the protected mode for testing purposes. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' > Click OK, reboot the application, and check.
Note: Please turn on the security after testing to avoid any security risk.

Regards

Amal

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