Send for Signatures hangs at 72% (still)

[PhilipL61]

We are still having issues where Adobe Acrobat Pro DC 2021.001.20145  hangs at 72% when sending for signatures regardless of repair, updates, uninstall and reinstall.  I need a fix for this!

I'm attaching the System Report for review.  

[Amal.]

Hi @Eli27428073wqbj 

Please go through the help page https://community.adobe.com/t5/acrobat-discussions/send-for-signatures-hangs-at-72-still/m-p/1280078...

Regards

Amal

[Eli27428073wqbj]

@amal the link you shared just points to this long thread. Which help page I need to look?

Do you mind copy pasting in your reply the exact steps one need to take to resolve the issue?

[Amal.]

Hi @Eli27428073wqbj 

Go to Edit (Win), Adobe Acrobat (Mac) > Preferences and go to "Adobe online services," click on "manage account," and login into your adobe account. this will link the desktop version with the online. 

Let us know how it goes.

Regards

Amal

[Eli27428073wqbj]

I did it few times (sing-out then sign-in back, both on Mac and also in the Browser), all without success.

See image below. Let me also recommend to improve the error message, if the App detects that User must be signed-in, and can't proceed with the operation.

[Langley28136606g5dc]

So I may have stumbled upon the answer to this today after a lot of trial and error.

One of our end users was getting this error, and I tried all of the fixes here, including syncing the accounts, but it was always getting stuck at 72%. Interestingly though, whenever I tried it it would always work. I noticed that they were deleting the file name/message name and leaving that field blank. When I went to the online version though, there was an * next to that field that said "required". 

Anyway, I had the user make sure and not delete that field, and put something in there, and it works every time now. Adobe, I think the fix for you is going to be that if someone leaves that field blank, it needs a pop up that says "required". The desktop version doesn't have the *, and lets you submit it without it even though it will fail.

[MIKE26370515a1c2]

I found the answer in my case. I had a subscription valid through June of this year (5 months remaining), but I non-renewed the subscription effective in June. If you check your account page it will show canceled, but list coverage paid through a specific date. I called Adobe tech to find the issue, they advised this was the problem, that I needed an active subscription, and transferred me to billing. Despite my complaints that I had paid for usage through June as stated in the system that this program should currently be working, they would/could not fix the problem, I assume they WOULD NOT. So the billing rep refunded the pro-rated balance and gave me an annual subscription for Pro at roughly 50% off. Since it was only a $20 charge over what was being refunded I went with the deal. once the subscription was back up and listed as active it worked fine. Adobe basically strongarmed me into renewing. Since this was the case I will be requesting that they renew next year at the same low cost. Good luck to all! 

[sachin Gupta27857312xo48]

i have same error , how to resolve